Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (24 biz days late)
🕐 Clock stopped: Completed (Mar 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 6, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
27d
▶ Clock Running
Status: Assigned
Feb 6 → Mar 18, 2026
27 business days (counted)
Running total: 29 of 5 biz days used
Created: Feb 4, 2026
Completed: Mar 18, 2026
Business Days Used
29 / 5
0
5d budget
+24d over
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 4 → Feb 4 |
Created |
▶ Running
|
0 |
0 / 5 |
| Feb 4 → Feb 6 |
Ready for Scheduling |
▶ Running
|
2 |
2 / 5 |
| Feb 6 → Mar 18 |
Assigned |
▶ Running
|
27 |
29 / 5 |
Coordinators
30.8 days
Over SLA
Created: Feb 4, 2026
Due: Feb 11, 2026
Completed: Mar 18, 2026 (34 days late)
⏱️
27.8d in Assigned
Longest Stage
🔄
7 transitions
Status Changes
⚠️
30.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
27.8 days stuck in "Assigned"
⏱️
Total Delay
30.6 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
2.9d
/ 1.0d SLA
Assigned
27.8d
/ 0.5d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
1.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
MFranks 3/16/2026 - Tech inspected power cord during the PM and didn't find any issues.
🔍
Technician Findings
MFranks 3/16/2026 - Tech inspected power cord during the PM and didn't find any issues.
⚠️
Problem Description
Requested by GE: Secure Medical Unit Hallway
Bed, Electric
Customer reports that the prong that plugs to the power outlet is bent.
📄
Description
Bed, Electric
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
2d 0h
⏱️
✔️
From:
Assigned
To:
Completed
Duration in Previous:
40d 2h
🏁
From:
Completed
To:
Closed
Duration in Previous:
1m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 10h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
3m
🧾
Invoice Number:
SM-257152
Bottlenecks
Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Assigned
Duration: 27.8 business days (threshold: 4.0 business hours)
Exceeded by 27.3 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
ℹ️ Work Order Details
Technician
Xiraiyah Coston
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03149737 |
Labor |
Open |
0.16666666666667 |
$0.00 |
Mar 18, 3:51 PM |