Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349583 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Feb 4, 2026 → Mar 25, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (29 biz days late)
Active: 34 biz days
Budget: 5 biz days
🕐 Clock stopped: Canceled (Mar 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 6, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
32d
▶ Clock Running
Status: Assigned
Feb 6 → Mar 25, 2026
32 business days (counted)
Running total: 34 of 5 biz days used
▶ Clock Running
Status: Entered
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 34 of 5 biz days used
Created: Feb 4, 2026 Canceled: Mar 25, 2026
Business Days Used 34 / 5
0 5d budget +29d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 5
Feb 4 → Feb 6 Ready for Scheduling ▶ Running 2 2 / 5
Feb 6 → Mar 25 Assigned ▶ Running 32 34 / 5
Mar 25 → Mar 25 Entered ▶ Running 0 34 / 5
Dispatch 0.0d
Coordinators 35.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
35.8 days
Over SLA
Created: Feb 4, 2026 Due: Feb 11, 2026 Completed: Mar 25, 2026 (41 days late)
📅
34.9 days Total Age
⏱️
32.8d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
34.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 191 days old
🚨
Primary Delay 32.8 days stuck in "Assigned"
⏱️
Total Delay 34.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.9d / 1.0d SLA
Assigned
32.8d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/25 KHardison - Per Mark Franks, Please cancel the work order below. It was requested in error.
⚠️ Problem Description
Requested by GE: Emergency Services Stretcher The hydraulics pedal is very hard to push. Located in Basement
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 4, 11:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 6, 12:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 0h
🚨 33.0 business days
🆕
Status: Entered by Kimberly Hardison Mar 25, 9:58 AM
From: Assigned, Entered
To: Entered, Canceled
Duration in Previous: 46d 20h, 0m

Bottlenecks

Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Assigned
Duration: 32.8 business days (threshold: 4.0 business hours)
Exceeded by 32.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
P5
Type
Repair
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 4, 11:40 AM
Invoice #
N/A

Details