Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349592 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 4, 2026 → Mar 11, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (20 biz days late)
Active: 25 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
25d
▶ Clock Running
Status: Assigned
Feb 4 → Mar 12, 2026
25 business days (counted)
Running total: 25 of 5 biz days used
Created: Feb 4, 2026 Completed: Mar 12, 2026
Business Days Used 25 / 5
0 5d budget +20d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 5
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0 / 5
Feb 4 → Mar 12 Assigned ▶ Running 25 25 / 5
Dispatch 0.0d
Coordinators 24.9d
Field Work 0.0d
Billing 2.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.9 days
Over SLA
Field Work
0.0 days
Billing
2.1 days
Over SLA
Created: Feb 4, 2026 Due: Feb 11, 2026 Completed: Mar 12, 2026 (28 days late)
📅
24.9 days Total Age
⏱️
24.8d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
25.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 24.8 days stuck in "Assigned"
⏱️
Total Delay 25.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
24.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Side Control Linkage.
🔍 Technician Findings
Brake and steer pedal not staying locked.
⚠️ Problem Description
Ray-Anthony Alston: Brake and steer pedal not staying locked.
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 4, 12:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 4, 12:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25m
🚨 25.0 business days
⏱️
▶
3 2x Labor Added Mar 11, 8:04 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 35d 6h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.5 business days
📄
Status: Ready to Bill by Brandi Alvarez Mar 13, 1:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 17h
⏳ 1.0 business days
💵
▶
2 Status: Billing Review Mar 15, 10:16 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
▶
3 Status: Invoice Pending Mar 16, 12:01 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-256606

Bottlenecks

Assigned
Duration: 24.8 business days (threshold: 4.0 business hours)
Exceeded by 24.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Feb 4, 12:12 PM
Invoice #
SM-256606

Work Details (2)

Name Type Status Qty Amount Date
WL-03140277 Labor Open 1.5 $0.00 Mar 11, 8:04 PM
WL-03140278 Parts Open 1 $0.00 Mar 11, 8:04 PM

Details