Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349594 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 4, 2026 → Mar 10, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (19 biz days late)
Active: 24 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
24d
▶ Clock Running
Status: Assigned
Feb 4 → Mar 11, 2026
24 business days (counted)
Running total: 24 of 5 biz days used
Created: Feb 4, 2026 Completed: Mar 11, 2026
Business Days Used 24 / 5
0 5d budget +19d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 5
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0 / 5
Feb 4 → Mar 11 Assigned ▶ Running 24 24 / 5
Dispatch 0.0d
Coordinators 24.0d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.0 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Feb 4, 2026 Due: Feb 11, 2026 Completed: Mar 11, 2026 (27 days late)
📅
24.0 days Total Age
⏱️
23.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
24.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 23.9 days stuck in "Assigned"
⏱️
Total Delay 24.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
23.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced AC Power Box.
🔍 Technician Findings
Bed has no electrical power.
⚠️ Problem Description
Ray-Anthony Alston: Bed has no electrical power.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 4, 12:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 4, 12:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25m
🚨 24.0 business days
⏱️
▶
3 4x Labor Added Mar 10, 8:57 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 34d 7h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.6 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 12, 2:07 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 5h
📨
Status: Invoice Pending by Hannah Shaw Mar 12, 3:08 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 1m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 13, 9:39 PM
Invoice Number: SM-256265

Bottlenecks

Assigned
Duration: 23.9 business days (threshold: 4.0 business hours)
Exceeded by 23.4 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Feb 4, 12:12 PM
Invoice #
SM-256265

Work Details (4)

Name Type Status Qty Amount Date
WL-03138362 Labor Open 1.5 $0.00 Mar 10, 8:57 PM
WL-03138363 Labor Open 1 $0.00 Mar 10, 8:57 PM
WL-03138364 Travel Open 24.6 $0.00 Mar 10, 8:57 PM
WL-03138365 Parts Open 1 $0.00 Mar 10, 8:57 PM

Details