Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349600 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 4, 2026 → Mar 16, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (23 biz days late)
Active: 28 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
28d
▶ Clock Running
Status: Assigned
Feb 4 → Mar 17, 2026
28 business days (counted)
Running total: 28 of 5 biz days used
Created: Feb 4, 2026 Completed: Mar 17, 2026
Business Days Used 28 / 5
0 5d budget +23d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 5
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0 / 5
Feb 4 → Mar 17 Assigned ▶ Running 28 28 / 5
Dispatch 0.0d
Coordinators 28.0d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
28.0 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Feb 4, 2026 Due: Feb 11, 2026 Completed: Mar 17, 2026 (33 days late)
📅
28.0 days Total Age
⏱️
28.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
29.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 28.0 days stuck in "Assigned"
⏱️
Total Delay 29.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
28.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced the side Control linkage.
🔍 Technician Findings
Brake and steer pedal not staying locked.
⚠️ Problem Description
Brake and steer pedal not staying locked. Alston, Ray-Anthony
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
4 Work Order Created Feb 4, 12:36 PM
Work Order Created → Status: Ready for Scheduling → Status: Assigned → Technician Assigned
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
👷
Technician Assigned by Abby Jinerson
Technician: Ray-Anthony Alston
🚨 28.0 business days
⏱️
4x Labor Added Mar 16, 9:13 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 2.5, 23.8
✔️
▶
2 Status: Completed Mar 16, 9:21 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.3 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 19, 10:37 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
📨
Status: Invoice Pending by Hannah Shaw Mar 19, 11:08 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 30m
⏳ 2.0 business days
🧾
Invoice Created Mar 20, 9:12 PM
Invoice Number: SM-256915

Bottlenecks

Assigned
Duration: 28.0 business days (threshold: 4.0 business hours)
Exceeded by 27.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Feb 4, 12:36 PM
Invoice #
SM-256915

Work Details (4)

Name Type Status Qty Amount Date
WL-03146676 Labor Open 1 $0.00 Mar 16, 9:13 PM
WL-03146677 Labor Open 2.5 $0.00 Mar 16, 9:13 PM
WL-03146678 Travel Open 23.8 $0.00 Mar 16, 9:13 PM
WL-03146679 Parts Open 1 $0.00 Mar 16, 9:13 PM

Details