📍 Metropolitan Hospital Center — 1901 1st Ave, New York NY, 10029
Feb 4, 2026 → Mar 23, 2026
✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (15 biz days late)
Active: 32 biz days
🕐 Clock stopped: Canceled (Mar 23, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
32d
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Mar 23, 2026
32 business days (counted)
Running total: 32 of ? biz days used
Created: Feb 4, 2026Canceled: Mar 23, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 4 → Feb 4
Created
▶ Running
0
0
Feb 4 → Feb 4
Scheduled
▶ Running
0
0
Feb 4 → Mar 23
Ready for Scheduling
▶ Running
32
32
Dispatch0.0d
Coordinators32.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
32.8 days
Over SLA
Created: Feb 4, 2026
Due: Dec 31, 2026
Completed: Mar 23, 2026 (283 days early)
📅
32.8 daysTotal Age
⏱️
32.8d in Ready for SchedulingLongest Stage
🔄
2 transitionsStatus Changes
⚠️
31.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 191 days old
🚨
Primary Delay32.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay31.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
32.8d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/4/2026 NNL 1234 SS interested; 1245 LM w/Shemmash; 2/6/2026 1314 CM 2nd msg w/Shemmash; 1451 Shemmash states as long as leadership is okay with travel; 1631 LM w/Shemmash re who is leadeship; 2/10/2026 1346 CM LM w/Shemmash re released resource; 2/12/2026 1923 2nd msg w/Shemmash; 3/11/2026 NN Interested; LM w/Shemmash re still a need? 3/23/2026 No response from Shemmash
Timeline
📋
▶
2
Work Order Created Feb 4, 12:46 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Entered, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
🚨33.0 business days
🚫
Status: Canceled by Caitlin McgeeMar 23, 1:34 PM
From:Ready for Scheduling
To:Canceled
Duration in Previous:46d 23h
Bottlenecks
Ready for Scheduling
Duration: 32.8 business days (threshold: 1.0 business days)