Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349619 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Penn State St Joseph Medical Center — 2500 Bernville Rd, Reading PA, 19605

Feb 4, 2026 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (5 biz days late)
Active: 22 biz days
🕐 Clock stopped: Completed (Mar 9, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 1 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Feb 5 → Mar 8, 2026
20 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Closed
Mar 8 → Mar 9, 2026
1 business day (counted)
Running total: 22 of ? biz days used
Created: Feb 4, 2026 Completed: Mar 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0
Feb 4 → Feb 5 Ready for Scheduling ▶ Running 1 1
Feb 5 → Mar 8 Scheduled ▶ Running 20 21
Mar 8 → Mar 9 Closed ▶ Running 1 22
Coordinators 22.0d
Billing 2.0d
✗ SLA Missed
Coordinators
22.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Feb 4, 2026 Due: Dec 31, 2026 Completed: Mar 9, 2026 (297 days early)
📅
22.7 days Total Age
⏱️
20.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
22.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Mar 3, 2026
Visit 2 Mar 4, 2026
Visit 3 Mar 5, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 20.3 days stuck in "Scheduled"
⏱️
Total Delay 22.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
20.3d / 2.0d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Closed
4.9d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/4/2026 1241 Philips req. KH; 1330 LM w/KH; 2109 KH avail; 2/5/26 LM w/Beth re cnfm; 1114 Beth cnfm; 1317 ack cnfm; LM w/KH; 1538 KH ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 4, 1:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 5, 4:42 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 3h
🚨 19.9 business days
⏱️
▶
3 Labor Added Mar 5, 6:11 PM
Labor Added → 2x Labor Added → 4x Expenses Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Mar 5, 6:30 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 4x Expenses Added Mar 5, 6:42 PM
4x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.7 business days
💵
Expenses Added Mar 8, 11:48 AM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Kailen Heath Mar 8, 12:01 PM
From: Scheduled
To: Closed
Duration in Previous: 30d 18h
⏳ 1.0 business days
✔️
Status: Completed by Wayne Rush Mar 9, 12:33 PM
From: Closed, Completed
To: Completed, Closed
Duration in Previous: 1d 0h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 3h
📨
Status: Invoice Pending by Timothy Amburgey Mar 13, 1:16 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 33m
🧾
▶
2 Invoice Created Mar 13, 4:48 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 31m

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Scheduled
Duration: 20.3 business days (threshold: 2.0 business days)
Exceeded by 18.3 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kailen Heath
Scheduled
Mar 3, 9:00 AM
Created
Feb 4, 1:25 PM
Invoice #
SM-256486

Work Details (16)

Name Type Status Qty Amount Date
WL-03132350 Labor Open 12 $1,450.00 Mar 5, 6:11 PM
WL-03132367 Labor Open 8 $1,450.00 Mar 5, 6:12 PM
WL-03132368 Labor Open 8 $1,450.00 Mar 5, 6:13 PM
WL-03132372 Expenses Open 1 $68.00 Mar 5, 6:14 PM
WL-03132369 Expenses Open 1 $68.00 Mar 5, 6:14 PM
WL-03132370 Expenses Open 1 $68.00 Mar 5, 6:14 PM
WL-03132371 Expenses Open 1 $68.00 Mar 5, 6:14 PM
WL-03132405 Expenses Open 1 $145.25 Mar 5, 6:30 PM
WL-03132404 Expenses Open 1 $145.25 Mar 5, 6:30 PM
WL-03132406 Expenses Open 1 $145.25 Mar 5, 6:30 PM
WL-03132445 Expenses Open 1 $161.68 Mar 5, 6:42 PM
WL-03132446 Expenses Open 1 $22.67 Mar 5, 6:42 PM
WL-03132447 Expenses Open 1 $544.05 Mar 5, 6:42 PM
WL-03132448 Expenses Open 1 $211.56 Mar 5, 6:42 PM
WL-03132466 Expenses Open 1 $18.93 Mar 5, 6:45 PM
WL-03135107 Expenses Open 1 $31.02 Mar 8, 11:48 AM

Details