Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349621 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Feb 4, 2026 → Feb 4, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 11, 2026
🕐 Clock stopped: Completed (Feb 4)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.6d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Billing
0.2 days
Created: Feb 4, 2026 Due: Feb 11, 2026 Completed: Feb 4, 2026 (7 days early)
📅
0.6 days Total Age
⏱️
1.1d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 99 days old
🚨
Primary Delay 1.1 days stuck in "Closed"
⏱️
Total Delay 0.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
removed footboard section - removed cover - cleaned and re-seated all connections - cycle tested unit - returned to service
🔍 Technician Findings
found unit w/ display reading communication failure
⚠️ Problem Description
Matthew Sebzda: repair request footboard display inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 4, 1:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 4, 2:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 9m
⏱️
Labor Added Feb 4, 3:39 PM
Type: Labor
Status: Open
Qty: 1.25
✔️
Status: Completed by Matthew Sebzda Feb 4, 6:23 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3h 45m, 0m
📄
Status: Ready to Bill by Hannah Shaw Feb 5, 12:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 49m
📨
▶
2 Status: Invoice Pending Feb 5, 1:55 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⚠️ 7.0 business days
🧾
Invoice Created Feb 13, 10:25 AM
Invoice Number: SM-253069

Bottlenecks

Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Feb 4, 1:26 PM
Invoice #
SM-253069

Work Details (1)

Name Type Status Qty Amount Date
WL-03091522 Labor Open 1.25 $0.00 Feb 4, 3:39 PM

Details