Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349622 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 23226

Feb 4, 2026 → Feb 17, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (3 biz days late)
Active: 8 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
7d
▶ Clock Running
Status: Assigned
Feb 5 → Feb 17, 2026
7 business days (counted)
Running total: 8 of 5 biz days used
Created: Feb 4, 2026 Completed: Feb 17, 2026
Business Days Used 8 / 5
0 5d budget +3d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 5
Feb 4 → Feb 5 Ready for Scheduling ▶ Running 1 1 / 5
Feb 5 → Feb 17 Assigned ▶ Running 7 8 / 5
Dispatch 0.0d
Coordinators 9.7d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.7 days
Over SLA
Billing
0.2 days
Created: Feb 4, 2026 Due: Feb 11, 2026 Completed: Feb 17, 2026 (5 days late)
📅
8.7 days Total Age
⏱️
8.6d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
15.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 8.6 days stuck in "Closed"
⏱️
Total Delay 15.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
8.0d / 0.5d SLA
Closed
8.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced gatch that was failed tested bed per mfg worksheet to ensure bed is ready for use
🔍 Technician Findings
found unit with broken tag
⚠️ Problem Description
Carlos Robles: gatch failure
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 4, 1:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏱️
Labor Added Feb 4, 1:54 PM
Type: Labor
Status: Open
Qty: 2
👷
▶
2 Technician Assigned Feb 5, 8:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 51m
⚠️ 8.0 business days
🔩
▶
2 Parts Added Feb 17, 2:34 PM
Parts Added → Status: Completed
✔️
Status: Completed by Carlos Robles
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 12d 6h, 0m
⚠️ 9.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 8:59 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 18h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 10:57 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 57m, 0m
🚨 68.0 business days
🧾
Invoice Created Jun 3, 4:17 PM
Invoice Number: SM-255180

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Closed
Duration: 8.6 business days (threshold: 1.0 business days)
Exceeded by 7.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 4, 1:26 PM
Invoice #
SM-255180

Work Details (2)

Name Type Status Qty Amount Date
WL-03091326 Labor Open 2 $0.00 Feb 4, 1:54 PM
WL-03108767 Parts Open 1 $0.00 Feb 17, 2:34 PM

Details