Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349744 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 UCSF Medical Center — 745 Parnassus Ave, San Francisco CA, 94122

Feb 4, 2026 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (3 biz days early)
Active: 12 biz days
🕐 Clock stopped: Canceled (Feb 24, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 10, 2026
3 business days (counted)
Running total: 3 of ? biz days used
9d
▶ Clock Running
Status: Billing Review
Feb 10 → Feb 24, 2026
9 business days (counted)
Running total: 12 of ? biz days used
Created: Feb 5, 2026 Canceled: Feb 24, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 10 Ready for Scheduling ▶ Running 3 3
Feb 10 → Feb 24 Billing Review ▶ Running 9 12
Coordinators 4.0d
Billing 8.6d
✓ SLA Met
Coordinators
4.0 days
Over SLA
Billing
8.6 days
Over SLA
Created: Feb 5, 2026 Due: Dec 31, 2026 Completed: Feb 24, 2026 (310 days early)
📅
12.2 days Total Age
⏱️
8.6d in Billing Review Longest Stage
🔄
3 transitions Status Changes
⚠️
9.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Canceled • 259 days old
🚨
Primary Delay 8.6 days stuck in "Billing Review"
⏱️
Total Delay 9.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
0.0d / 2.0d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Billing Review
8.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/4/2026 2024 LM w/Julian & Jonathan; 2/9/2026 1225 Jonathan okay; 1457 LM w/LV re host; 1826 LV decline; 1842 LM w/AF re host; 1844 AF okay ; 1857 LM w/LA; 1406 mentor redirecting; LM w/LA ; 1522 LA ack msg

Timeline

📋
▶
2 Work Order Created Feb 4, 8:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.4 business days
💵
Status: Billing Review by Caitlin Mcgee Feb 10, 3:46 PM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 5d 19h
⏳ 4.0 business days
👷
Technician Assigned by Caitlin Mcgee Feb 13, 8:15 PM
Technician: Lilah Azizadah
⚠️ 5.5 business days
🚫
Status: Canceled by Caitlin Mcgee Feb 23, 8:13 PM
From: Billing Review
To: Canceled
Duration in Previous: 13d 4h

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Billing Review
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Lilah Azizadah
Scheduled
N/A
Created
Feb 4, 8:25 PM
Invoice #
N/A

Details