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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349747 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 UCSF Medical Center — 745 Parnassus Ave, San Francisco CA, 94122

Feb 4, 2026 → Feb 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
Active: 15 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 11, 2026
4 business days (counted)
Running total: 4 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 11 → Mar 1, 2026
11 business days (counted)
Running total: 15 of ? biz days used
Created: Feb 5, 2026 Completed: Mar 1, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 11 Ready for Scheduling ▶ Running 4 4
Feb 11 → Mar 1 Scheduled ▶ Running 11 15
Coordinators 17.9d
Billing 3.2d
✗ SLA Missed
Coordinators
17.9 days
Over SLA
Billing
3.2 days
Over SLA
Created: Feb 5, 2026 Due: Dec 31, 2026 Completed: Feb 28, 2026 (306 days early)
📅
16.0 days Total Age
⏱️
12.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
17.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 24, 2026
Visit 2 Feb 25, 2026
Visit 3 Feb 26, 2026
Visit 4 Feb 27, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 12.0 days stuck in "Scheduled"
⏱️
Total Delay 17.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
13.0d / 2.0d SLA
Ready for Scheduling
4.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/4/2026 2031 CM LM w/Julian & Jonathan; 2/9/2026 1225 Jonathan okay; 1457 LM w/ES re host; 2057 ES okay; 2/10/2026 1042 LM w/KF; 1941 KF ack assign

Timeline

📋
Work Order Created Feb 4, 8:31 PM
Work Order: WO-01349747
Type: CSOL Orientation
Priority: PSM
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 5, 11:49 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 15h 18m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Feb 11, 10:11 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 22h
⚠️ 9.0 business days
⏱️
Labor Added Feb 24, 9:07 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
💵
3x Expenses Added Feb 24, 9:13 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Feb 24, 9:18 PM
2x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Feb 24, 9:26 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.3 business days
⏱️
▶
2 2x Labor Added Feb 26, 10:43 PM
2x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.2 business days
⏱️
Labor Added Mar 1, 2:52 PM
Type: Labor
Status: Open
Qty: 4
💵
2x Expenses Added Mar 1, 3:03 PM
Type: Expenses
Status: Open
Qty: 1
💵
7x Expenses Added Mar 1, 3:19 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 8x Expenses Added Mar 1, 3:28 PM
8x Expenses Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kristyn Foster
From: Scheduled
To: Completed
Duration in Previous: 18d 5h
🏁
Status: Closed by Kristyn Foster
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 2x Labor Added Mar 2, 2:23 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 0h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:48 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 22m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 9, 5:17 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255875

Bottlenecks

Ready for Scheduling
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Kristyn Foster
Scheduled
Feb 24, 4:00 PM
Created
Feb 4, 8:31 PM
Invoice #
SM-255875

Work Details (35)

Name Type Status Qty Amount Date
WL-03118695 Labor Open 0.016666666666667 $1,450.00 Feb 24, 9:07 PM
WL-03118706 Expenses Open 1 $68.00 Feb 24, 9:13 PM
WL-03118708 Expenses Open 1 $68.00 Feb 24, 9:14 PM
WL-03118707 Expenses Open 1 $68.00 Feb 24, 9:14 PM
WL-03118712 Expenses Open 1 $68.00 Feb 24, 9:18 PM
WL-03118711 Expenses Open 1 $68.00 Feb 24, 9:18 PM
WL-03118724 Expenses Open 1 $47.00 Feb 24, 9:21 PM
WL-03118729 Expenses Open 1 $47.00 Feb 24, 9:26 PM
WL-03118728 Expenses Open 1 $47.00 Feb 24, 9:26 PM
WL-03122462 Labor Open 0.016666666666667 $1,450.00 Feb 26, 10:43 PM
WL-03122464 Labor Open 0.016666666666667 $1,450.00 Feb 26, 10:43 PM
WL-03122467 Expenses Open 1 $60.00 Feb 26, 10:47 PM
WL-03122466 Expenses Open 1 $60.00 Feb 26, 10:47 PM
WL-03122468 Expenses Open 1 $60.00 Feb 26, 10:47 PM
WL-03125209 Labor Open 4 $1,450.00 Mar 1, 2:52 PM
WL-03125223 Expenses Open 1 $60.00 Mar 1, 3:03 PM
WL-03125224 Expenses Open 1 $35.04 Mar 1, 3:03 PM
WL-03125250 Expenses Open 1 $191.65 Mar 1, 3:19 PM
WL-03125247 Expenses Open 1 $191.65 Mar 1, 3:19 PM
WL-03125248 Expenses Open 1 $191.65 Mar 1, 3:19 PM
WL-03125249 Expenses Open 1 $191.65 Mar 1, 3:19 PM
WL-03125251 Expenses Open 1 $472.36 Mar 1, 3:19 PM
WL-03125252 Expenses Open 1 $282.12 Mar 1, 3:19 PM
WL-03125253 Expenses Open 1 $3.30 Mar 1, 3:19 PM
WL-03125255 Expenses Open 1 $5.00 Mar 1, 3:28 PM
WL-03125256 Expenses Open 1 $5.00 Mar 1, 3:28 PM
WL-03125257 Expenses Open 1 $5.00 Mar 1, 3:28 PM
WL-03125258 Expenses Open 1 $5.00 Mar 1, 3:28 PM
WL-03125259 Expenses Open 1 $5.00 Mar 1, 3:28 PM
WL-03125260 Expenses Open 1 $5.00 Mar 1, 3:28 PM
WL-03125261 Expenses Open 1 $5.00 Mar 1, 3:28 PM
WL-03125262 Expenses Open 1 $5.00 Mar 1, 3:28 PM
WL-03126344 Labor Open 8 $76.00 Mar 2, 2:23 PM
WL-03126351 Labor Open 8 $76.00 Mar 2, 2:24 PM
WL-03126363 Labor Open 8 $76.00 Mar 2, 2:25 PM

Details