Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349751 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA FRANKFORD HOSPITAL — 4900 Frankford Ave, Philadelphia PA, 19124

Feb 5, 2026 → Feb 27, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 12, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 10 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
⏸10d
⏸ Clock Paused
Status: Awaiting Parts
Feb 6 → Feb 23, 2026
10 business days (not counted)
4d
▶ Clock Running
Status: Reschedule
Feb 23 → Feb 27, 2026
4 business days (counted)
Running total: 5 of 5 biz days used
Created: Feb 5, 2026 Completed: Feb 27, 2026
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0 / 5
Feb 5 → Feb 5 Ready for Scheduling ▶ Running 0 0 / 5
Feb 5 → Feb 6 Assigned ▶ Running 1 1 / 5
Feb 6 → Feb 23 Awaiting Parts ⏸ Paused 10 —
Feb 23 → Feb 27 Reschedule ▶ Running 4 5 / 5
Dispatch 0.0d
Material Management 10.5d
Coordinators 7.1d
Billing 0.8d
✗ SLA Missed
Dispatch
0.0 days
Material Management
10.5 days
Over SLA
Coordinators
7.1 days
Over SLA
Billing
0.8 days
Created: Feb 5, 2026 Due: Feb 11, 2026 Completed: Feb 27, 2026 (15 days late)
📅
16.0 days Total Age
⏱️
10.5d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
16.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 4, 2026
Visit 2 Feb 25, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 10.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 16.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Awaiting Parts
10.5d / 3.0d SLA
Reschedule
5.0d / 2.0d SLA
Closed
5.8d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010568186HTM

🔧 Work Performed
Tech replaced the head motor from the bed. checked all functions and it working properly
🔍 Technician Findings
tech found the head motor not working
⚠️ Problem Description
Pete Ramos: Head motor not working
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 5, 7:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned Feb 5, 8:23 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Pete Ramos
⏳ 2.0 business days
⏱️
▶
4 Labor Added Feb 6, 3:17 PM
Labor Added → Parts Requested → Status: Awaiting Parts → 2x Labor Added
📦
Parts Requested
Order: 00089906
Status: Closed
📦
Status: Awaiting Parts by Pete Ramos
From: Assigned
To: Awaiting Parts
Duration in Previous: 1d 6h
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 67
🚨 11.0 business days
🔩
▶
2 2x Parts Added Feb 23, 8:09 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 16d 16h
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 27, 12:28 PM
Labor Added → Status: Completed
✔️
Status: Completed by Pete Ramos
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 4d 4h, 0m
⚠️ 5.6 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 6, 4:46 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 16h
💵
▶
3 Status: Billing Review Mar 6, 10:57 AM
Status: Billing Review → Status: Ready to Bill → Status: Invoice Pending
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw Mar 6, 11:03 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.0 business days
🧾
Invoice Created Mar 16, 5:28 PM
Invoice Number: SM-255857

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 10.5 business days (threshold: 3.0 business days)
Exceeded by 7.5 business days
Reschedule
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days

🔗 Related Artifacts

📦
Parts Order 00089906
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Feb 5, 7:25 AM
Invoice #
SM-255857

Work Details (6)

Name Type Status Qty Amount Date
WL-03095586 Labor Open 1 $95.00 Feb 6, 3:17 PM
WL-03095598 Labor Open 1.5 $0.00 Feb 6, 3:20 PM
WL-03095599 Travel Open 67 $0.00 Feb 6, 3:20 PM
WL-03115878 Parts Open 1 $1,222.82 Feb 23, 8:09 AM
WL-03115879 Expenses Open 1 $0.00 Feb 23, 8:09 AM
WL-03123339 Labor Open 1 $95.00 Feb 27, 12:28 PM

Details