Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Feb 12, 2026
✗ SLA Missed
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
⏸10d
⏸ Clock Paused
Status: Awaiting Parts
Feb 6 → Feb 23, 2026
10 business days (not counted)
4d
▶ Clock Running
Status: Reschedule
Feb 23 → Feb 27, 2026
4 business days (counted)
Running total: 5 of 5 biz days used
Created: Feb 5, 2026
Completed: Feb 27, 2026
Business Days Used
5 / 5
0
5d budget
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 5 → Feb 5 |
Created |
▶ Running
|
0 |
0 / 5 |
| Feb 5 → Feb 5 |
Ready for Scheduling |
▶ Running
|
0 |
0 / 5 |
| Feb 5 → Feb 6 |
Assigned |
▶ Running
|
1 |
1 / 5 |
| Feb 6 → Feb 23 |
Awaiting Parts |
⏸ Paused
|
10 |
—
|
| Feb 23 → Feb 27 |
Reschedule |
▶ Running
|
4 |
5 / 5 |
Material Management
10.5d
✗ SLA Missed
Material Management
10.5 days
Over SLA
Coordinators
7.1 days
Over SLA
Created: Feb 5, 2026
Due: Feb 11, 2026
Completed: Feb 27, 2026 (15 days late)
⏱️
10.5d in Awaiting Parts
Longest Stage
🔄
8 transitions
Status Changes
⚠️
16.7d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
Visit 1
Feb 4, 2026
Visit 2
Feb 25, 2026
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
10.5 days stuck in "Awaiting Parts"
⏱️
Total Delay
16.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.1d
/ 1.0d SLA
Awaiting Parts
10.5d
/ 3.0d SLA
Reschedule
5.0d
/ 2.0d SLA
Ready to Bill
0.8d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Tech replaced the caster, scale pod, and head motor from the unit. checked all functions and it working properly.
🔍
Technician Findings
tech found the head motor and caster and scale pod not working
⚠️
Problem Description
Pete Ramos: head motor not working and caster not working
📄
Description
Bed, Electric
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
1m
⏱️
📦
Order:
00089903
Status:
Closed
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
1d 6h
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
16d 16h
⏱️
✔️
From:
Reschedule, Completed
To:
Completed, Closed
Duration in Previous:
4d 4h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
6d 16h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-255857
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 10.5 business days (threshold: 3.0 business days)
Exceeded by 7.5 business days
Reschedule
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days
🔗 Related Artifacts
📦
Parts Order 00089903
Closed
Work Details (7)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03095574 |
Labor |
Open |
1 |
$95.00 |
Feb 6, 3:10 PM |
| WL-03115873 |
Parts |
Open |
1 |
$911.02 |
Feb 23, 8:07 AM |
| WL-03115874 |
Parts |
Open |
1 |
$1,222.82 |
Feb 23, 8:07 AM |
| WL-03115875 |
Parts |
Open |
1 |
$6.03 |
Feb 23, 8:07 AM |
| WL-03115876 |
Parts |
Open |
1 |
$196.27 |
Feb 23, 8:07 AM |
| WL-03115877 |
Expenses |
Open |
1 |
$0.00 |
Feb 23, 8:07 AM |
| WL-03123365 |
Labor |
Open |
1.5 |
$142.50 |
Feb 27, 12:47 PM |