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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349775 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Peninsula Regional Medical Center — 100 E Carroll St, Salisbury MD, 21801

Feb 5, 2026 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 9, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 3 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Feb 10 → Feb 15, 2026
3 business days (counted)
Running total: 6 of ? biz days used
Created: Feb 5, 2026 Completed: Feb 15, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 9 Scheduled ▶ Running 2 2
Feb 9 → Feb 9 Tech On Site ▶ Running 0 2
Feb 9 → Feb 10 Scheduled ▶ Running 1 3
Feb 10 → Feb 15 Tech On Site ▶ Running 3 6
Dispatch 0.0d
Coordinators 4.7d
Field Work 7.3d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.7 days
Over SLA
Field Work
7.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 5, 2026 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
10.1 days Total Age
⏱️
4.0d in Tech On Site Longest Stage
🔄
9 transitions Status Changes
⚠️
9.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Jeffrey Coles — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026
Visit 3 Feb 11, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 189 days old
🚨
Primary Delay 4.0 days stuck in "Tech On Site"
⏱️
Total Delay 9.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Tech On Site
4.2d / 1.0d SLA
Completed
3.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
15FEB2026 JCOLES LEFT WORK ORDER IN SERVICE COMPLETE STATUS,WAITING ON PARTS TRANSFER ON PHILIPS WORKORDER BEFORE I CAN CLOSE THE PHILLIPS WORKORDER

02/05/2026 RFosbury - Dispatch to Jeff C to return 2/9 and 2/10

02/05/2026 SRobinson- Created follow up WO for the remaining. (Old WO-01349156) -Follow up notes - return visit.


-No previous notes -

🔧 Work Performed
FCO86600081
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 5, 9:00 AM
Work Order: WO-01349775
Type: FCO
Priority: PC
📅
▶
4 Dispatch Scheduled Feb 5, 9:13 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 12m
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-09T13:00:00.000+0000
⏳ 3.0 business days
💵
2x Expenses Added Feb 9, 11:30 AM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Jeffrey Coles Feb 9, 12:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 3h
📅
▶
2 Dispatch Scheduled Feb 9, 1:39 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Tech On Site
To: Scheduled
Duration in Previous: 1h 21m
🔧
▶
2 Status: Tech On Site Feb 10, 9:04 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 5, 4.5, 0.5
⏱️
Labor Added Feb 10, 11:30 AM
Type: Labor
Status: Open
Qty: 0.5
⏱️
8x Labor Added Feb 10, 6:06 PM
Type: Labor, Travel
Status: Open
Qty: 4.25, 2.5, 0.25, 165
⏱️
Labor Added Feb 11, 12:16 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added Feb 11, 5:14 PM
Type: Labor
Status: Open
Qty: 8, 0.5
🚗
2x Travel Added Feb 12, 11:09 AM
Type: Travel
Status: Open
Qty: 5
💵
Expenses Added Feb 12, 8:02 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.5 business days
💵
5x Expenses Added Feb 15, 1:17 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Jeffrey Coles Feb 15, 1:22 PM
From: Tech On Site
To: Completed
Duration in Previous: 5d 4h
⏳ 3.0 business days
🏁
Status: Closed by Jeffrey Coles Feb 19, 7:42 PM
From: Completed
To: Closed
Duration in Previous: 4d 6h
⏳ 4.5 business days
⏱️
▶
2 Labor Added Feb 25, 9:14 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 13h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Completed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jeffrey Coles
Scheduled
Feb 8, 7:00 PM
Created
Feb 5, 9:00 AM
Invoice #
N/A

Work Details (26)

Name Type Status Qty Amount Date
WL-03097555 Expenses Open 1 $0.00 Feb 9, 11:30 AM
WL-03097556 Expenses Open 1 $0.00 Feb 9, 11:30 AM
WL-03098820 Labor Open 5 $0.00 Feb 10, 9:08 AM
WL-03098821 Labor Open 4.5 $0.00 Feb 10, 9:08 AM
WL-03098822 Labor Open 0.5 $0.00 Feb 10, 9:08 AM
WL-03099032 Labor Open 0.5 $0.00 Feb 10, 11:30 AM
WL-03099867 Labor Open 4.25 $237.50 Feb 10, 6:06 PM
WL-03099868 Labor Open 2.5 $0.00 Feb 10, 6:06 PM
WL-03099869 Labor Open 0.25 $155.00 Feb 10, 6:06 PM
WL-03099870 Labor Open 2 $0.00 Feb 10, 6:06 PM
WL-03099871 Travel Open 165 $0.00 Feb 10, 6:06 PM
WL-03099872 Travel Open 5 $0.00 Feb 10, 6:06 PM
WL-03099873 Travel Open 5 $0.00 Feb 10, 6:06 PM
WL-03099874 Travel Open 5 $0.00 Feb 10, 6:06 PM
WL-03100945 Labor Open 0.5 $310.00 Feb 11, 12:16 PM
WL-03101667 Labor Open 8 $475.00 Feb 11, 5:14 PM
WL-03101668 Labor Open 0.5 $0.00 Feb 11, 5:14 PM
WL-03102823 Travel Open 5 $0.00 Feb 12, 11:09 AM
WL-03102824 Travel Open 5 $0.00 Feb 12, 11:09 AM
WL-03103956 Expenses Open 1 $0.00 Feb 12, 8:02 PM
WL-03106517 Expenses Open 1 $0.00 Feb 15, 1:17 PM
WL-03106518 Expenses Open 1 $0.00 Feb 15, 1:17 PM
WL-03106519 Expenses Open 1 $0.00 Feb 15, 1:17 PM
WL-03106520 Expenses Open 1 $0.00 Feb 15, 1:17 PM
WL-03106521 Expenses Open 1 $0.00 Feb 15, 1:17 PM
WL-03119100 Labor Open 0.016666666666667 $114.00 Feb 25, 9:14 AM

Details