Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 UNC Lenoir Health Care, Kinston, NC — 100 Airport Rd, Kinston NC, 28501
Feb 5, 2026 → Mar 12, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 5 → Feb 5 | Created | ▶ Running | 0 | 0 |
| Feb 5 → Mar 10 | Ready for Release | ⏸ Paused | 22 | — |
| Mar 10 → Mar 12 | On Hold | ▶ Running | 2 | 2 |
02/06/2026 MHamersley - f/u work order created for device that needs repair, POC will reach out when repairs are complete
02/05/2026 SRobinson- Created followup WO for the remaining. (Old WO-01327372) -Follow up notes -Need EWO for WO-14350251
-Previous notes -
12/19/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01312096) -Follow up notes - Need EWO for WO-14150775
-Previous notes -
12/08/2025 EMartin updating scheduled date per FSE request
11/03/2025 EMartin FCO will be completed with repair
10/30/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01310461) -Follow up notes - Need follow-up for WO-13760568
-Previous notes -
10/21/2025 EMartin dispatching to FSE onsite per request
10/21/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01305501) -Follow up notes - Need EWO for WO-13729711
-Previous notes -
09/29/2025 EMartin sent email to caleb.duranceau@trimedx.com advising FSE onsite 10/14/2025 to complete repair and remaining devices
09/25/2025 EMartin FCO will be complete with repair
09/22/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01294254) -Follow up notes - need to return, more devices still need the FCO. Philips followup created - PWO-13580796
-Previous notes -
08/18/2025 Emartin sent email to Caleb FSE will be onsite Mon 08/25/25 parts show delivered 08/12/2025 Emartin sent email to Caleb advising FSE onsite Thurs 08/21/25 to complete devices to allow time for parts to arrive 08/11/2025 Emartin sent email to Caleb advising FSE onsite friday 08/15/25 to complete devices
07/30/2025 EMartin devices will be scheduled once repair WO is RFS
07/28/2025 SRobinson- Created follow up WO for the remaining. (Old wO-01244936) -No follow up notes -
-Previous notes -
06/24/2025 EMartin sent email to caleb.duranceau@trimedx.com advising FSE had family emergency will need to reach out to reschedule pending onsite 07/14/25 to start devices 06/11/2025 EMartin called 463-212-3418 / William Dale line just rang busy called 252.775.5668 / Dennis Edwards dedwards@lenoir.org left VM sent follow up email called 252-417-4652 / Caleb Duranceau caleb.duranceau@trimedx.com stated they have devices onsite asked to send FSE onsite Weds 06/18/2025 to start devices stated he will check with depart and call back advised sending email with device list confirmed email address caleb.duranceau@trimedx.com sent email to Caleb advising onsite 06/23/25 to start devices
06/03/2025 MHamersley - called 252-522-7000, transferred to Bio Med, call went to Trimedx, Ashley took msg to have Tech return call; called 252-522-7106, Dennis Edwards, call went to VM/LM, sent email: dedwards@lenoir.org
05/29/2025 YEspino Called 336-972-7917 to speak to Kathleen Ore to verify the devices in question. Was unable to speak to her or leave a message because the line wouldn't connect.
05/29/2025 YEspino Called 252-522-7000 to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to Amanda from Trimedx. She advised she would take a message for me and have the biomed give me a call back.
05/01/2025 YEspino Called 252-522-7000 to verify the EV300 Vents in question. Asked to be transferred over to the biomed dept, Was able to speak to Ashley from Trimedx and she advised that she would take a message for me so i could get a call back from biomed .
04/29/2025 MHamersley - called 463-212-3418, William Dale, rings, then goes busy, x2; called 252-522-7000, asked for Bio Med, sent to wrong extension, didn't lv msg; called back, transferred to Trimedx, Erin took msg to have tech return call.
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