Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349783 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Feb 5, 2026 → Feb 5, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 12, 2026
🕐 Clock stopped: Completed (Feb 5)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.0d
Billing 17.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
17.6 days
Over SLA
Created: Feb 5, 2026 Due: Feb 12, 2026 Completed: Feb 5, 2026 (7 days early)
📅
0.1 days Total Age
⏱️
15.8d in Billing Review Longest Stage
🔄
5 transitions Status Changes
⚠️
14.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 98 days old
🚨
Primary Delay 15.8 days stuck in "Billing Review"
⏱️
Total Delay 14.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.3d / 1.0d SLA
Billing Review
15.8d / 2.0d SLA
Ready to Bill
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.5.26 hshaw - missing SMS, couldn't locate SN# in GE portal. Chat BAlvarez

🔧 Work Performed
replaced roll pin in head foot pedal - cycle tested unit - returned to service
🔍 Technician Findings
found unit with head end foot pedal inop
⚠️ Problem Description
repair request head end foot pedal inop Sebzda, Matthew
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Feb 5, 9:37 AM
Work Order: WO-01349783
Type: Repair
Priority: P5
👷
▶
2 Technician Assigned Feb 5, 9:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Entered
To: Assigned
Duration in Previous: 12m
⏱️
▶
2 4x Labor Added Feb 5, 10:06 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 17m, 0m
💵
Status: Billing Review by Hannah Shaw Feb 5, 12:27 PM
From: Closed
To: Billing Review
Duration in Previous: 2h 19m
🚨 16.0 business days
📄
Status: Ready to Bill by Jennifer Johnson Feb 26, 12:15 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 20d 23h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 14h 27m, 0m
🚨 54.9 business days
🧾
Invoice Created May 14, 8:00 AM
Invoice Number: SM-255042

Bottlenecks

Billing Review
Duration: 15.8 business days (threshold: 2.0 business days)
Exceeded by 13.8 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Feb 5, 9:37 AM
Invoice #
SM-255042

Work Details (4)

Name Type Status Qty Amount Date
WL-03092733 Labor Open 1 $0.00 Feb 5, 10:06 AM
WL-03092734 Labor Open 1.3333333333333 $0.00 Feb 5, 10:06 AM
WL-03092735 Labor Open 1 $0.00 Feb 5, 10:06 AM
WL-03092736 Parts Open 1 $0.00 Feb 5, 10:06 AM

Details