Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349787 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 UNC Lenoir Health Care, Kinston, NC — 100 Airport Rd, Kinston NC, 28501

Feb 5, 2026 → Mar 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (195 biz days early)
Active: 8 biz days
Paused: 22 biz days
🕐 Clock stopped: Completed (Mar 20, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸22d
⏸ Clock Paused
Status: Ready for Release
Feb 5 → Mar 10, 2026
22 business days (not counted)
7d
▶ Clock Running
Status: Scheduled
Mar 10 → Mar 19, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 19 → Mar 20, 2026
1 business day (counted)
Running total: 8 of ? biz days used
Created: Feb 5, 2026 Completed: Mar 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Mar 10 Ready for Release ⏸ Paused 22 —
Mar 10 → Mar 19 Scheduled ▶ Running 7 7
Mar 19 → Mar 20 Tech On Site ▶ Running 1 8
Dispatch 0.6d
Holding 22.6d (excluded)
Coordinators 7.9d
Field Work 2.4d
Billing 1.4d
✓ SLA Met
Dispatch
0.6 days
Over SLA
Holding (excluded from total)
22.6 days
Coordinators
7.9 days
Over SLA
Field Work
2.4 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 5, 2026 Due: Dec 31, 2026 Completed: Mar 22, 2026 (284 days early)
📅
31.0 days Total Age
⏱️
22.6d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
9.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 22.6 days stuck in "Ready for Release"
⏱️
Total Delay 9.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.6d / 0.5d SLA
Ready for Release
22.6d
Scheduled
7.9d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/23/2026 SRobinson- Created follow up WO for the remaining. ( WO-01360770)

02/26/2026 MHamersley - sent f/u email to our FSE, Patty, requesting update on devices


02/05/2026 SRobinson- Created followup WO for the remaining. (Old Wo-01313464) -Follow up notes - Need EWO for WO-14362130


-Previous notes -

12/30/2025 EMartin removing from FSE per request to reschedule remaining 6 devices for another time 

12/09/2025 EMartin FSE working with POC to get update on devices and POs for repair

11/06/2025 EMartin FCO will be completed with repair 


11/06/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01310465) -Follow up notes - Need EWO for WO-13784584


-Previous notes -


10/21/2025 EMartin dispatching to FSE onsite per request

10/21/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01310193) -Follow up notes -Need EWO for WO-13746555


-Previous notes -

10/17/2025 EMartin dispatching to FSE onsite per request

🔧 Work Performed
while onsite, performed FCO86600081 and T&V per instruction successfully.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 5, 9:39 AM
Work Order: WO-01349787
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Feb 5, 2:30 PM
From: Entered
To: Ready for Release
Duration in Previous: 4h 51m
🚨 23.0 business days
👷
▶
3 Technician Assigned Mar 10, 12:36 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-17T05:00:00.000+0000, 2026-03-17T00:00:00.000+0000, 2026-03-17T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 32d 21h
⚠️ 5.0 business days
💵
Expenses Added Mar 16, 2:12 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Mar 19, 3:49 PM
Scheduled For: 2026-03-19T13:00:00.000+0000
🔧
Status: Tech On Site by Patricia Gordon Mar 19, 4:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 4h
✔️
Status: Completed by Patricia Gordon Mar 20, 10:39 AM
From: Tech On Site
To: Completed
Duration in Previous: 17h 54m
⏱️
2x Labor Added Mar 21, 10:07 AM
Type: Labor
Status: Open
Qty: 0.5, 0.25
🏁
Status: Closed by Patricia Gordon Mar 22, 8:07 AM
From: Completed
To: Closed
Duration in Previous: 1d 21h
⏳ 4.0 business days
⏱️
Labor Added Mar 26, 11:31 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 26, 11:54 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 3h
📄
Status: Ready to Bill by Timothy Amburgey Mar 26, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 48m
💰
Status: Invoiced by Josh Longway Mar 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Entered
Duration: 4.9 business hours (threshold: 4.0 business hours)
Exceeded by 0.9 business hours
Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Mar 19, 9:00 AM
Created
Feb 5, 9:39 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03145672 Expenses Open 1 $0.00 Mar 16, 2:12 PM
WL-03154314 Labor Open 0.5 $237.50 Mar 21, 10:07 AM
WL-03154315 Labor Open 0.25 $155.00 Mar 21, 10:07 AM
WL-03160576 Labor Open 0.016666666666667 $38.00 Mar 26, 11:31 AM

Details