Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349790 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Feb 5, 2026 → Feb 5, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 6)
✓ SLA Met (83d early)
Dispatch 0.0d
Coordinators 1.3d
Billing 4.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.3 days
Over SLA
Billing
4.1 days
Over SLA
Created: Feb 5, 2026 Due: Apr 30, 2026 Completed: Feb 6, 2026 (83 days early)
📅
1.3 days Total Age
⏱️
4.1d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay 4.1 days stuck in "Ready to Bill"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.3d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
4.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/5/2026 LIser- Replaced and configured nosecone.
🔍 Technician Findings
02/5/2026 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 5, 9:44 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Ashley Luman
Technician: Luis Iser
⏱️
▶
2 Labor Added Feb 5, 9:38 PM
Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 11h 58m, 0m
⏳ 2.3 business days
📄
Status: Ready to Bill by Diane Patton Feb 9, 5:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 20h
⏳ 4.8 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 39.8 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254032

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Feb 5, 9:44 AM
Invoice #
SM-254032

Work Details (1)

Name Type Status Qty Amount Date
WL-03094379 Labor Open 0.75 $56.48 Feb 5, 9:38 PM

Details