📍 UMASS Memorial Health Care — 119 Belmont St, Worcester MA, 01605
Feb 5, 2026 → Apr 4, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (185 biz days early)
Active: 40 biz days
🕐 Clock stopped: Completed (Apr 4, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
34d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Mar 26, 2026
34 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 34 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 26 → Apr 4, 2026
6 business days (counted)
Running total: 40 of ? biz days used
Created: Feb 5, 2026Completed: Apr 4, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 5 → Feb 5
Created
▶ Running
0
0
Feb 5 → Mar 26
Ready for Scheduling
▶ Running
34
34
Mar 26 → Mar 26
Assigned
▶ Running
0
34
Mar 26 → Apr 4
Scheduled
▶ Running
6
40
Dispatch0.3d
Coordinators41.6d
Billing1.4d
✓ SLA Met
Dispatch
0.3 days
Coordinators
41.6 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 5, 2026
Due: Dec 31, 2026
Completed: Apr 4, 2026 (271 days early)
📅
41.0 daysTotal Age
⏱️
34.8d in Ready for SchedulingLongest Stage
🔄
8 transitionsStatus Changes
⚠️
42.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay34.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay42.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
34.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
6.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/06/2026 SRobinson- Created follow up WO as requested. (WO-01367025)
03/26/2026 mklose rcvd email from April Adv will complete April 2nd. 03/25/2026 mklose sent email to POC to adv april can begin next week. . 03/11/2026 MHamersley - called 401-207-3787, call went to VM/LM IntelliVue G7m DE43802631 - UMMHC Memorial Belmonte st 120 01/29/2026 Mklose emailed POC offered April, Feb 3
🔧Work Performed
FCO86201958
🔍Technician Findings
FCO86201958
⚠️Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞Call Description
FCO86201958
📅
WO-01349792 - FCO - DD: 12/31/2026 - - IntelliVue G7m - Worcester - UMASS Memorial Health Care
Apr 2, 2026 8:00am – 5:00pm
Work Order: WO-01349792
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-14426049
Location: UMASS Memorial Health Care
Address: 119 Belmont St, Worcester, MA 01605
Manufacturer: Philips
Model #: IntelliVue G7m
Serial #: DE43809157
Contact Name: Kimberly Bogan
Contact Phone: 401.207.3787
Contact
MSG
RE Philips Field Safety Notice- FCO86201958C -G7m Anesthesia Gas Module - UMASS Memorial Medical Center - Multiple locations
Mar 11, 2026
Timeline
📋
Work Order Created Feb 5, 9:55 AM
Work Order:WO-01349792
Type:FCO
Priority:PC
📅
Status: Ready for Scheduling by Megan KloseFeb 5, 12:33 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:2h 38m
🚨35.0 business days
👷
▶
2
Technician Assigned Mar 26, 1:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From:Ready for Scheduling
To:Assigned
Duration in Previous:49d 0h
📅
▶
2
Dispatch Scheduled Mar 26, 1:44 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Megan Klose
From:Assigned
To:Scheduled
Duration in Previous:6m
⚠️6.0 business days
⏱️
3x Labor Added Apr 2, 3:52 PM
Type:Labor, Travel
Status:Open
Qty:1, 0.5, 42
⏳2.0 business days
✔️
Status: Completed by April NuovoApr 4, 1:09 PM
From:Scheduled
To:Completed
Duration in Previous:8d 23h
🏁
Status: Closed by April NuovoApr 4, 1:18 PM
From:Completed
To:Closed
Duration in Previous:8m
⏳4.0 business days
⏱️
▶
2
Labor Added Apr 9, 10:55 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From:Closed
To:07e-Partial Project
Duration in Previous:4d 21h
📄
Status: Ready to Bill by Timothy AmburgeyApr 9, 4:32 PM
From:07e-Partial Project
To:Ready to Bill
Duration in Previous:5h 35m
💰
Status: Invoiced by Josh LongwayApr 10, 4:00 AM
From:Ready to Bill
To:Invoiced
Duration in Previous:11h 28m
Bottlenecks
Ready for Scheduling
Duration: 34.8 business days (threshold: 1.0 business days)
Exceeded by 33.8 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)