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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349793 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 East Tennessee Childrens Hospital — 2018 Clinch Ave, Knoxville TN, 37916

Feb 5, 2026 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (9 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 14, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Feb 14 → Feb 14, 2026
0 business days (counted)
Running total: 6 of ? biz days used
0d
▶ Clock Running
Status: Closed
Feb 14 → Feb 15, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 15 → Feb 16, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Feb 5, 2026 Completed: Feb 16, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 5 Scheduled ▶ Running 0 0
Feb 5 → Feb 6 Ready for Scheduling ▶ Running 1 1
Feb 6 → Feb 14 Scheduled ▶ Running 5 6
Feb 14 → Feb 14 Completed ▶ Running 0 6
Feb 14 → Feb 15 Closed ▶ Running 0 6
Feb 15 → Feb 16 Scheduled ▶ Running 0 6
Dispatch 0.0d
Coordinators 7.9d
Billing 3.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.9 days
Over SLA
Billing
3.4 days
Over SLA
Created: Feb 5, 2026 Due: Dec 31, 2026 Completed: Feb 16, 2026 (318 days early)
📅
7.0 days Total Age
⏱️
5.9d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 8, 2026
Visit 2 Feb 9, 2026
Visit 3 Feb 10, 2026
Visit 4 Feb 11, 2026
Visit 5 Feb 12, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 189 days old
🚨
Primary Delay 5.9 days stuck in "Scheduled"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/5/26 can add Fri shift; 1000 LM w/ME; 2031 LM w/AF; 2036 AF avail; 2040 LM w/Nicole re cnfm; 2/6/26 0712 Nicole cnfm; ack cnfm, LM w/AF; 1036 AF ack cnfm

Timeline

📋
▶
3 Work Order Created Feb 5, 10:02 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 6, 11:41 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 1h
⏳ 1.0 business days
💵
12x Expenses Added Feb 8, 10:24 AM
Type: Expenses, Labor
Status: Open
Qty: 1, 11.5
⏳ 2.0 business days
⏱️
▶
2 6x Labor Added Feb 10, 6:27 PM
6x Labor Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.7 business days
⏱️
5x Labor Added Feb 12, 3:48 PM
Type: Labor
Status: Open
Qty: 0.5, 8
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 14, 12:08 PM
Labor Added → Status: Completed
✔️
Status: Completed by Amy Fernandez
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 0h, 0m
⏳ 0.0 business days
🗓️
Status: Scheduled by Kim Witt Feb 15, 6:29 PM
From: Closed
To: Scheduled
Duration in Previous: 1d 6h
💵
▶
2 Expenses Added Feb 16, 9:22 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Amy Fernandez
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 14h 53m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 6h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 9:44 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 47m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Feb 23, 3:26 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254562

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amy Fernandez
Scheduled
Feb 9, 10:00 AM
Created
Feb 5, 10:02 AM
Invoice #
SM-254562

Work Details (30)

Name Type Status Qty Amount Date
WL-03096830 Expenses Open 1 $720.69 Feb 8, 10:24 AM
WL-03096831 Expenses Open 1 $26.54 Feb 8, 10:24 AM
WL-03096832 Expenses Open 1 $68.00 Feb 8, 10:24 AM
WL-03096829 Labor Open 11.5 $460.00 Feb 8, 10:24 AM
WL-03096833 Expenses Open 1 $152.26 Feb 8, 10:24 AM
WL-03096834 Expenses Open 1 $13.04 Feb 8, 10:24 AM
WL-03096835 Expenses Open 1 $68.00 Feb 8, 10:24 AM
WL-03096836 Expenses Open 1 $11.32 Feb 8, 10:24 AM
WL-03096837 Expenses Open 1 $176.74 Feb 8, 10:24 AM
WL-03096838 Expenses Open 1 $12.42 Feb 8, 10:24 AM
WL-03096839 Expenses Open 1 $68.00 Feb 8, 10:24 AM
WL-03096841 Expenses Open 1 $210.08 Feb 8, 10:24 AM
WL-03099929 Labor Open 0.5 $20.00 Feb 10, 6:27 PM
WL-03099931 Labor Open 0.5 $20.00 Feb 10, 6:27 PM
WL-03099932 Labor Open 0.5 $20.00 Feb 10, 6:27 PM
WL-03099933 Labor Open 8 $830.00 Feb 10, 6:27 PM
WL-03099934 Labor Open 0.5 $20.00 Feb 10, 6:27 PM
WL-03099930 Labor Open 8 $830.00 Feb 10, 6:27 PM
WL-03099940 Expenses Open 1 $68.00 Feb 10, 6:30 PM
WL-03099935 Expenses Open 1 $16.83 Feb 10, 6:30 PM
WL-03099936 Expenses Open 1 $68.00 Feb 10, 6:30 PM
WL-03099938 Expenses Open 1 $210.08 Feb 10, 6:30 PM
WL-03099941 Expenses Open 1 $28.16 Feb 10, 6:30 PM
WL-03103315 Labor Open 0.5 $20.00 Feb 12, 3:48 PM
WL-03103316 Labor Open 8 $830.00 Feb 12, 3:48 PM
WL-03103317 Labor Open 0.5 $20.00 Feb 12, 3:48 PM
WL-03103318 Labor Open 0.5 $20.00 Feb 12, 3:48 PM
WL-03103319 Labor Open 8 $830.00 Feb 12, 3:48 PM
WL-03106298 Labor Open 9.5 $380.00 Feb 14, 12:08 PM
WL-03106870 Expenses Open 1 $3.30 Feb 16, 9:22 AM

Details