Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 MedStar Georgetown University Hospital — 3800 Reservoir Rd NW, Washington DC, 20007
Feb 5, 2026 → Jun 19, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 5 → Feb 5 | Created | ▶ Running | 0 | 0 |
| Feb 5 → Apr 29 | Ready for Release | ⏸ Paused | 58 | — |
| Apr 29 → Apr 30 | Scheduled | ▶ Running | 1 | 1 |
| Apr 30 → May 21 | Tech On Site | ▶ Running | 15 | 16 |
| May 21 → May 21 | Completed | ▶ Running | 0 | 16 |
| May 21 → May 22 | Closed | ▶ Running | 1 | 17 |
| May 22 → May 28 | 07e-Partial Project | ▶ Running | 3 | 20 |
| May 28 → Jun 4 | WO Correction Needed | ▶ Running | 5 | 25 |
| Jun 4 → Jun 5 | Closed | ▶ Running | 1 | 26 |
| Jun 5 → Jun 11 | 07e-Partial Project | ▶ Running | 4 | 30 |
| Jun 11 → Jun 16 | WO Correction Needed | ▶ Running | 3 | 33 |
| Jun 16 → Jun 19 | Incomplete | ▶ Running | 2 | 35 |
07/24/2026 MNewman - Corrected. RTB
07/22/2026 Jsackett - Deleted SM-265662, returned WO to Billing Correction for Update + Rebill per credit request
07/13/2026 TAmburgey - ServiceMax shows device "unable to complete"; cannot bill for work not completed. Submitted Credit Request. Next: submit to field team to revise for the work that can be billed, then reinvoice for the billable portion.
07/01/2026 MNewman - Invoice rejected. "Service max device was "unable to complete". Please advise. Priya."
05/05/2026 SRobinson- Created follow up WO as requested. (WO-01372521)
4/30/2026 Device failed pretest system setups & pneumatic biomed stated they replaced solenoid and aecm last month jcoles
04/29/2026 - ARuby -Recvd email from Dunierki Herrera Dunierki.Herrera2@medstar.net Confirming FSE Jeffrey Coles to be onsite tomorrow to complete FCO. Sent confirmation email. Dispatching to Jeffrey Coles for 4/30
04/29/2026 - ARuby - Called 202-444-3509 to schedule for tomorrow per fady, Gio said to call back in about 30 mins. Will try back to reschedule if Dunierki does not respond to my reschedule email.
04/29/2026 - ARuby - Recvd email from Herrera, Dunierki <Dunierki.Herrera2@medstar.net>Biomed Equipment Specialist II Main Line: 202-444-3509, advising device issue is resolved and now ready for FCO. "The information is correct; you may also contact Clinical Engineering and ask for Donny if needed." He did not provide contact info for Donny. Called 202-444-3509 for Dunierki (DOO-nee-AIR-kee) he stepped OOO LM with tech, sent FU email to schedule
04/21/2026 - ARuby - email sent to ricky.l.williams@medstar.net asking if this device still needs a repair done or if we can schedule
04/07/2026 MHamersley - called 240-460-8520, call went to Ricky Williams' VM/LM, requesting update on device repairs; sent f/u email: ricky.l.williams@medstar.net
03/30/2026 Mhamersley - called 240-460-8520, call went to Ricky's VM/LM inquiring about status of EV300 Vent that needed repairs
02/10/2026 YEspino Called 240-460-8520 to speak to Ricky to verify the Vent in question. Was able to speak to Ricky and he asked for an email to see if the device we are looking for has been updated or not. Email: ricky.l.williams@medstar.net
02/10/2026 YEspino Called 771-215-3036 to speak to Ricky Williams to verify the Vent in question. Was unable to speak to him or leave a message. Call was picked up and dropped.
02/05/2026 SRobinson- Created follow up WO for the remaining. (Old WO-01338912) -Follow up notes - Need EWO for WO-14352491
-Previous notes -
01/21/2026 RFosbury Rick Charles to return Jan 28th - Jan 30th
01/21/2026 EMartin follow up for WO-01245093
-follow up notes-
"continuation of service / transfer parts"
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03209731 | Labor | Open | 2.5 | $155.00 | Apr 30, 6:27 PM |
| WL-03209732 | Labor | Open | 3 | $0.00 | Apr 30, 6:27 PM |
| WL-03209734 | Expenses | Open | 1 | $0.00 | Apr 30, 6:27 PM |
| WL-03209735 | Travel | Open | 70 | $0.00 | Apr 30, 6:27 PM |
| WL-03209736 | Travel | Open | 70 | $0.00 | Apr 30, 6:27 PM |
| WL-03209899 | Labor | Open | 3 | $0.00 | Apr 30, 7:36 PM |
| WL-03235549 | Labor | Open | 0.016666666666667 | $38.00 | May 22, 9:58 AM |