Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349795 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Cooper University Hospital — 1 Cooper Plaza, Camden NJ, 08080

Feb 5, 2026 → Mar 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (202 biz days early)
Active: 23 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Feb 5 → Mar 2, 2026
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Completed
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Closed
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 16 of ? biz days used
7d
▶ Clock Running
Status: Incomplete
Mar 2 → Mar 11, 2026
7 business days (counted)
Running total: 23 of ? biz days used
Created: Feb 5, 2026 Completed: Mar 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Mar 2 Scheduled ▶ Running 16 16
Mar 2 → Mar 2 Completed ▶ Running 0 16
Mar 2 → Mar 2 Closed ▶ Running 0 16
Mar 2 → Mar 11 Incomplete ▶ Running 7 23
Dispatch 0.2d
Coordinators 16.2d
Field Work 0.0d
Incomplete 7.2d (excluded)
Billing 1.5d
✓ SLA Met
Dispatch
0.2 days
Coordinators
16.2 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
7.2 days
Billing
1.5 days
Over SLA
Created: Feb 5, 2026 Due: Dec 31, 2026 Completed: Mar 11, 2026 (295 days early)
📅
23.2 days Total Age
⏱️
16.2d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
15.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 16.2 days stuck in "Scheduled"
⏱️
Total Delay 15.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
16.2d / 2.0d SLA
Closed
2.4d / 1.0d SLA
Incomplete
7.2d
Completed
0.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 RArnold - Dispatching to Fady K

02/05/2026 SRobinson- Created followup WO for the remaining. (Old WO-01340735) -Follow up notes - Need EWO for WO-14396490


-Previous notes -

01/29/2026 RArnold - dispatching to Fady K

🔧 Work Performed
1 device PASSED. 3 devices FAILED.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 5, 10:12 AM
Work Order: WO-01349795
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Feb 5, 11:59 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-05T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1h 47m
🚨 16.0 business days
⏱️
▶
2 6x Labor Added Mar 1, 9:43 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 24d 9h, 0m
⚠️
Status: Incomplete by Fady Messak Mar 2, 1:20 AM
From: Closed
To: Incomplete
Duration in Previous: 3h 35m
⚠️ 7.0 business days
✔️
▶
2 Status: Completed Mar 10, 9:37 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Fady Khouzam
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.3 business days
⏱️
▶
2 Labor Added Mar 12, 1:06 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 49m
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Scheduled
Duration: 16.2 business days (threshold: 2.0 business days)
Exceeded by 14.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Feb 5, 8:00 AM
Created
Feb 5, 10:12 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03125522 Labor Open 2 $155.00 Mar 1, 9:43 PM
WL-03125520 Labor Open 2 $0.00 Mar 1, 9:43 PM
WL-03125521 Labor Open 6 $237.50 Mar 1, 9:43 PM
WL-03125523 Travel Open 110 $0.00 Mar 1, 9:43 PM
WL-03125524 Travel Open 110 $0.00 Mar 1, 9:43 PM
WL-03125525 Expenses Open 1 $0.00 Mar 1, 9:44 PM
WL-03141427 Labor Open 0.016666666666667 $38.00 Mar 12, 1:06 PM

Details