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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349797 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Feb 5, 2026 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (214 biz days early)
Active: 5 biz days
Paused: 6 biz days
🕐 Clock stopped: Invoiced (Feb 23, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Ready for Release
Feb 5 → Feb 16, 2026
6 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 21, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Feb 21 → Feb 21, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Closed
Feb 21 → Feb 21, 2026
0 business days (counted)
Running total: 4 of ? biz days used
1d
▶ Clock Running
Status: Incomplete
Feb 21 → Feb 23, 2026
1 business day (counted)
Running total: 5 of ? biz days used
Created: Feb 5, 2026 Invoiced: Feb 23, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 16 Ready for Release ⏸ Paused 6 —
Feb 16 → Feb 17 Scheduled ▶ Running 1 1
Feb 17 → Feb 17 Entered ▶ Running 0 1
Feb 17 → Feb 21 Scheduled ▶ Running 3 4
Feb 21 → Feb 21 Completed ▶ Running 0 4
Feb 21 → Feb 21 Closed ▶ Running 0 4
Feb 21 → Feb 23 Incomplete ▶ Running 1 5
Dispatch 0.5d
Holding 6.6d (excluded)
Coordinators 4.7d
Incomplete 1.0d (excluded)
✓ SLA Met
Dispatch
0.5 days
Over SLA
Holding (excluded from total)
6.6 days
Coordinators
4.7 days
Over SLA
Incomplete (excluded from total)
1.0 days
Created: Feb 5, 2026 Due: Dec 31, 2026 Completed: Feb 23, 2026 (311 days early)
📅
12.0 days Total Age
⏱️
6.6d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 6.6 days stuck in "Ready for Release"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Ready for Release
6.6d
Scheduled
4.7d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Incomplete
1.0d
07e-Partial Project
1.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 Rfosbury dispatch to Mike s

02/16/2026 SRobinson- Dispatching WO to Rodney for SN H288102971597 & H29532284BB20.

02/05/2026 SRobinson- Created follow up WO for the remaining. (Old WO-01338457) -Follow up notes - Need EWO for WO-14359095


-Previous notes -

01/19/2026 MNewman - dispatching to Carlos for SN H2953235017A0

🔧 Work Performed
EV300 FCO86600081 UNIT FAILED SYSTEMS TEST SN#H288102971597
🔍 Technician Findings
NONE
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 5, 10:17 AM
Work Order: WO-01349797
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Feb 5, 2:31 PM
From: Entered
To: Ready for Release
Duration in Previous: 4h 14m
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Feb 16, 1:21 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-02-16T13:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 10d 22h
⏳ 1.0 business days
🆕
▶
3 Status: Entered Feb 17, 1:38 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: a0h5A00000GzKATQA3, Michael Steencken
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-17T05:00:00.000+0000, 2026-02-17T00:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Feb 21, 11:20 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 21h, 0m
⚠️
Status: Incomplete by Sean Currie Feb 21, 2:35 PM
From: Closed
To: Incomplete
Duration in Previous: 3h 14m
⏳ 1.0 business days
🏁
Status: Closed by Rodney Charles Feb 23, 10:22 AM
From: Incomplete
To: Closed
Duration in Previous: 1d 19h
⏳ 3.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 25, 11:33 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 1h
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Feb 26, 2:50 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255005

Bottlenecks

Entered
Duration: 4.2 business hours (threshold: 4.0 business hours)
Exceeded by 0.2 business hours
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
Feb 16, 7:00 PM
Created
Feb 5, 10:17 AM
Invoice #
SM-255005

Work Details (3)

Name Type Status Qty Amount Date
WL-03115175 Labor Open 1.25 $0.00 Feb 21, 11:20 AM
WL-03115176 Labor Open 1.25 $0.00 Feb 21, 11:20 AM
WL-03115177 Travel Open 35 $0.00 Feb 21, 11:20 AM

Details