Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349799 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Cooper University Hospital — 1 Cooper Plaza, Camden NJ, 08080

Feb 5, 2026 → May 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (160 biz days early)
Active: 65 biz days
🕐 Clock stopped: Completed (May 9, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
64d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 7, 2026
64 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Scheduled
May 7 → May 9, 2026
1 business day (counted)
Running total: 65 of ? biz days used
Created: Feb 5, 2026 Completed: May 9, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 7 Ready for Scheduling ▶ Running 64 64
May 7 → May 9 Scheduled ▶ Running 1 65
Dispatch 0.3d
Coordinators 66.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.3 days
Coordinators
66.1 days
Over SLA
Billing
0.0 days
Created: Feb 5, 2026 Due: Dec 31, 2026 Completed: May 9, 2026 (236 days early)
📅
66.0 days Total Age
⏱️
64.8d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
63.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 64.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 63.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
64.8d / 1.0d SLA
Scheduled
1.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/11/2026 SRobinson- Created follow up WO as requested. (WO-01373577)

05/07/2026 - ARuby - Dispatching to Jason Yenser for 5/7 per Rebecca

04/29/2026 MHamersley - per email from Fady, dtd 04/23/2026, PO has been recd and parts have been ordered for repairs


04/14/2026 mklose Fady K reached back out to customer regarding PO


03/04/2026 RArnold -Fady k working with customer on POs needed for downed devices at site before this can be scheduled.


02/05/2026 SRobinson- Created followup WO for the remaining. (Old WO-01316823) -Follow up notes - Need EWO for WO-14401795


-Previous notes -

01/22/2026 Cever Fady K and Fady M are working with Mike for available devices and completing FCO/Repairs as device Fail during FCO.

12/30/2025 Cever will dispatch on demand

12/09/2025 Cever FSE working with site to repair down devices before more devices are available.

11/24/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01315874) -Follow up notes - Need EWO for WO-13936165


-Previous notes -

11/13/2025 Cever site confirmed FSE requesting WO on demand

10/27/2025 MHamersley - due to delays at another site, the remediation dates are being rescheduled

🔧 Work Performed
Performed Pretesting on EV300, device failed and requires parts.
🔍 Technician Findings
Performed Pretesting on EV300, device failed and requires parts.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 5, 10:22 AM
Work Order: WO-01349799
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Rebecca Arnold Feb 5, 12:31 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 8m
🚨 65.0 business days
👷
▶
3 Technician Assigned May 7, 5:42 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-05-07T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 91d 4h
⏱️
6x Labor Added May 8, 12:23 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3, 0.75, 1, 70, 112
✔️
Status: Completed by Jason Yenser May 8, 9:31 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 3h, 0m
⏳ 1.3 business days
📋
Status: 07e-Partial Project by Timothy Amburgey May 11, 12:52 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 15h
⏳ 4.0 business days
📄
▶
3 Status: Ready to Bill May 14, 3:46 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
🧾
Invoice Created
Invoice Number: SM-261947

Bottlenecks

Ready for Scheduling
Duration: 64.8 business days (threshold: 1.0 business days)
Exceeded by 63.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
May 7, 8:00 AM
Created
Feb 5, 10:22 AM
Invoice #
SM-261947

Work Details (6)

Name Type Status Qty Amount Date
WL-03219665 Labor Open 3 $0.00 May 8, 12:23 PM
WL-03219666 Labor Open 0.75 $0.00 May 8, 12:23 PM
WL-03219667 Labor Open 1 $0.00 May 8, 12:23 PM
WL-03219668 Expenses Open 1 $0.00 May 8, 12:23 PM
WL-03219669 Travel Open 70 $0.00 May 8, 12:23 PM
WL-03219670 Travel Open 112 $0.00 May 8, 12:23 PM

Details