Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349800 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Deborah Heart And Lung Center — 200 Trenton Rd, Browns Mills NJ, 08015

Feb 5, 2026 → Mar 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (196 biz days early)
Active: 4 biz days
Paused: 25 biz days
🕐 Clock stopped: Completed (Mar 19, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸25d
⏸ Clock Paused
Status: Ready for Release
Feb 5 → Mar 13, 2026
25 business days (not counted)
4d
▶ Clock Running
Status: Scheduled
Mar 13 → Mar 19, 2026
4 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 5, 2026 Completed: Mar 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Mar 13 Ready for Release ⏸ Paused 25
Mar 13 → Mar 19 Scheduled ▶ Running 4 4
Dispatch 0.5d
Holding 25.6d (excluded)
Coordinators 4.3d
Billing 1.4d
✓ SLA Met
Dispatch
0.5 days
Over SLA
Holding (excluded from total)
25.6 days
Coordinators
4.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 5, 2026 Due: Dec 31, 2026 Completed: Mar 19, 2026 (287 days early)
📅
30.0 days Total Age
⏱️
25.6d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 25.6 days stuck in "Ready for Release"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Ready for Release
25.6d
Scheduled
4.3d / 2.0d SLA
Closed
5.6d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/13/2026 SRobinson- Dispatching WO to Michael for 03/19 and sending a confirmed email back. DEvice is located at 200 Trenton Rd, Browns Mills, NJ 08015. Updated address.

03/13/2026 MHamersley - called 732.759.4956, spoke to Manny, he agreed to onsite visit Thursday, March 19; sent email: emmanuel.boyou@sodexo.com

Trilogy EV300 Ventilator H328997530805

Location: 200 Trenton Rd, Browns Mills, NJ 08015


03/04/2026 RArnold - last device does not need repair. notes from email "Trilogy EV300 Ventilator H328997530805, is not at our current location but has been relocated to another site (200 Trenton Rd, Browns Mills, NJ 08015). " This can be scheduled

02/06/2026 MHamersley - f/u work order created for device that needs repair, POC will reach out when repairs are complete


02/05/2026 SRobinson- Created followup WO for the remaining. (Old WO-01245001) -Follow up notes - Need EWO for WO-14367073


-Previous notes -

01/14/2026 RFosbury - Called Manny at 732-759-4956, confirmed FSE onsite Jan 21. 


 01/13/2026 RFosbury Called 609-537-7009 LVM sent FU to sent FU to mark.williams2@sodexo.com  

1/05/2026 RFosbury Called 609-537-7009 LVM sent FU to sent FU to mark.williams2@sodexo.com  

12/30/2025 YEspino Called 609-537-7009 to verify the devices in question. Was unable to speak to anybody in biomed so i left a message.


11/25/2025 YEspino Called 609-599-5021 to speak to Barry Gould to verify the devices in question. Not a good contact this number is for another hospital called Capital Health.


11/25/2025 YEspino Called 609-537-7009 to speak to Mark over the devices in question. This number is for the biomed dept, Was able to speak to Bob and he advised he woulde transfer me over but while waiting the call was dropped.


10/27/2025 RFosbury - sent FU to mark.williams2@sodexo.com  


10/09/2025 MHamersley - called (609) 537-7009, spoke to tech, she said to email Mark Williams; sent email: mark.williams2@sodexo.com  

** email to Barry bounced **


Trilogy EV300 Ventilator H328997530805

Trilogy EV300 Ventilator H33319899ACE8

Trilogy EV300 Ventilator H33320369E229

Trilogy EV300 Ventilator H33320397889F


09/18/2025 RFosbury - emailed Barry Gould <bgould@stfrancismedical.org> to confirm inventory.

🔧 Work Performed
fco81
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 5, 10:29 AM
Work Order: WO-01349800
Type: FCO
Priority: PC
Status: Ready for Release by Mandy Newman Feb 5, 2:32 PM
From: Entered
To: Ready for Release
Duration in Previous: 4h 2m
🚨 26.0 business days
👷
3 Technician Assigned Mar 13, 5:56 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-03-19T12:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 36d 2h
4.8 business days
⏱️
2 3x Labor Added Mar 19, 2:58 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 21h, 0m
⚠️ 6.0 business days
⏱️
Labor Added Mar 26, 10:39 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 26, 10:54 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 6d 19h
📄
Status: Ready to Bill by Timothy Amburgey Mar 26, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 48m
💰
Status: Invoiced by Josh Longway Mar 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Entered
Duration: 4.0 business hours (threshold: 4.0 business hours)
Exceeded by 0.0 business hours
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
Mar 19, 8:00 AM
Created
Feb 5, 10:29 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03151624 Labor Open 2.5 $0.00 Mar 19, 2:58 PM
WL-03151625 Labor Open 2.5 $237.50 Mar 19, 2:58 PM
WL-03151626 Labor Open 2.5 $155.00 Mar 19, 2:58 PM
WL-03160466 Labor Open 0.016666666666667 $38.00 Mar 26, 10:39 AM

Details