Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349803 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Vincent General Hospital — 822 W 4th St, Leadville CO, 80461

Feb 5, 2026 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 0 biz days
Paused: 132 biz days
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸132d
⏸ Clock Paused
Status: Ready for Release
Feb 5 → Aug 15, 2026
132 business days (not counted)
Created: Feb 5, 2026 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Aug 15 Ready for Release ⏸ Paused 132
Dispatch 0.5d
On Track
Dispatch
0.5 days
Created: Feb 5, 2026 Due: Dec 31, 2026 (138 days left)
📅
133.0 days Total Age
⏱️
0.5d in Entered Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Ready for Release • 190 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/30/2026 Mhamersley - called 205-669-4866, left msg w/ receptionist for deputy chief, re: device that needed repair


02/06/2026 MHamersley - f/u work order created for device that needs repair, POC will reach out when repairs are complete


02/05/2026 SRobinson- Created followup WO for the remaining. (Old wo-01245228) -Follow up notes - Need EWO for WO-13734286


-Previous notes -

6/30/2025 - Brad VIRTUAL REMEDIATION IN PROGRESS. Jason Ingram, 103 Hwy 47 South, Columbaina, AL. 35051 205-669-4866 Jason Ingram deputychief@seshelbyrescue.org Thomas Rodgers trodgers.sesr@gmail.com. C. Maldonado

06/18/2025 EMartin rcvd email from Jeremiah Grantham <jgrantham@stvincent.health> "These are part of out ambulance monitors, however they are not covered by Bio-Med. They are covered by LifeMedSafety as part of a PM deal since they sold them to us. 


This pacing issue is known, and I have been working with Phillips to correct this issue with new LS units." replied to Jeremiah if he can confirm location of devices 


03/28/2025 Emartin rcvd email from Bernt Askildsen "I do not see these in our inventory. We are using Zoll AED/R-series at the Hospital. Are these for ambulances or at what department will they be? The CSH Biomed only covers the hospital and associated clinics" per email from John Schied jschied@stvincent.health ". I have copied Jerimiah (jgrantham@stvincent.health) for his input. I surveyed the Clinics and did not find any Phillips "  

03/27/2025 JRojas called (303) 523-1430 and spoke to Joseph. He stated he is the a tech, but we could email Bernt.Askildsen@commonspirit.org

Visit #1 Work Order - If airfare is > $700 please send a separate request to Carlos for approval.

⚠️ Problem Description
Visit #1 - Tempus LS Manual Pacing
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
FCO86700002

Timeline

📋
Work Order Created Feb 5, 10:36 AM
Work Order: WO-01349803
Type: FCO
Priority: PC
Status: Ready for Release by Mandy Newman Feb 5, 2:31 PM
From: Entered
To: Ready for Release
Duration in Previous: 3h 54m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 5, 10:36 AM
Invoice #
N/A

Details