Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349827 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Piedmont Hospital-GA — 2334 Defoor Hills Rd NW, Atlanta GA, 30318

Feb 5, 2026 → Feb 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 1 biz days
Paused: 5 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Ready for Release
Feb 5 → Feb 12, 2026
5 business days (not counted)
1d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Feb 5, 2026 Completed: Feb 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 12 Ready for Release ⏸ Paused 5 —
Feb 12 → Feb 13 Scheduled ▶ Running 1 1
Feb 13 → Feb 15 Tech On Site ▶ Running 0 1
Dispatch 0.5d
Holding 5.6d (excluded)
Coordinators 1.5d
Field Work 0.2d
Billing 1.3d
✓ SLA Met
Dispatch
0.5 days
Holding (excluded from total)
5.6 days
Coordinators
1.5 days
Field Work
0.2 days
Billing
1.3 days
Over SLA
Created: Feb 5, 2026 Due: Dec 31, 2026 Completed: Feb 15, 2026 (319 days early)
📅
7.0 days Total Age
⏱️
5.6d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 5.6 days stuck in "Ready for Release"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Ready for Release
5.6d
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/06/2026 MHamersley - f/u work order created for device that needs repair, POC will reach out when repairs are complete


02/05/2026 SRobinson- Created followup WO for the remaining. (Old wo-01318698) -Follow up notes - Need EWO for WO-14265967


-Previous notes -

01/07/2026 ALuman - dispatch to Bruce Ballard to complete per his request

🔧 Work Performed
FCO81 Upgraded Operational Software to current version 1.05.10.00 H28046028F0E6
🔍 Technician Findings
FCO81 Upgraded Operational Software to current version 1.05.10.00 H28046028F0E6
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 5, 10:45 AM
Work Order: WO-01349827
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Feb 5, 2:30 PM
From: Entered
To: Ready for Release
Duration in Previous: 3h 45m
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Feb 12, 2:57 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-13T06:00:00.000+0000, 2026-02-13T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 7d 0h
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Feb 13, 5:40 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2.5, 1, 49
⏳ 0.8 business days
✔️
▶
2 Status: Completed Feb 14, 10:33 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bruce Ballard
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 18, 1:02 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 14h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Feb 12, 7:00 PM
Created
Feb 5, 10:45 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03105684 Labor Open 2.5 $237.50 Feb 13, 5:44 PM
WL-03105685 Labor Open 1 $155.00 Feb 13, 5:44 PM
WL-03105686 Travel Open 49 $0.00 Feb 13, 5:44 PM
WL-03110368 Labor Open 0.016666666666667 $38.00 Feb 18, 1:02 PM

Details