Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349836 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 5, 2026 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 26, 2026
✓ SLA Met (8 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Feb 5 → Feb 16, 2026
6 business days (counted)
Running total: 6 of ? biz days used
Created: Feb 5, 2026 Completed: Feb 16, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 16 Assigned ▶ Running 6 6
Dispatch 0.0d
Coordinators 7.0d
Billing 1.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.0 days
Over SLA
Billing
1.2 days
Over SLA
Created: Feb 5, 2026 Due: Feb 26, 2026 Completed: Feb 16, 2026 (10 days early)
📅
7.0 days Total Age
⏱️
7.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 189 days old
🚨
Primary Delay 7.0 days stuck in "Assigned"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
7.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP3 - STD 24V SPL N

Timeline

📋
▶
2 Work Order Created Feb 5, 10:57 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Feb 5, 11:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 15m
⚠️ 7.0 business days
✔️
Status: Completed by Tami Dawe Feb 16, 9:58 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 10d 22h, 0m
📄
Status: Ready to Bill by Kim Pearson Feb 17, 8:11 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 12m
📨
▶
3 Status: Invoice Pending Feb 17, 8:11 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254226

Bottlenecks

Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 5, 10:57 AM
Invoice #
SM-254226

Work Details (1)

Name Type Status Qty Amount Date
WL-03092874 Parts Open 1 $603.50 Feb 5, 10:58 AM

Details