📍 Geisinger Community Medical Center Scranton — 1800 Mulberry St, Scranton PA, 18510
Feb 5, 2026 → Mar 24, 2026
✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (16 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Mar 24, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 12, 2026
5 business days (counted)
Running total: 5 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Feb 12 → Mar 20, 2026
25 business days (counted)
Running total: 30 of ? biz days used
2d
▶ Clock Running
Status: Closed
Mar 20 → Mar 24, 2026
2 business days (counted)
Running total: 32 of ? biz days used
Created: Feb 5, 2026Completed: Mar 24, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 5 → Feb 5
Created
▶ Running
0
0
Feb 5 → Feb 5
Scheduled
▶ Running
0
0
Feb 5 → Feb 12
Ready for Scheduling
▶ Running
5
5
Feb 12 → Mar 20
Scheduled
▶ Running
25
30
Mar 20 → Mar 24
Closed
▶ Running
2
32
Coordinators31.2d
Billing2.5d
✗ SLA Missed
Coordinators
31.2 days
Over SLA
Billing
2.5 days
Over SLA
Created: Feb 5, 2026
Due: Dec 31, 2026
Completed: Mar 24, 2026 (282 days early)
📅
33.0 daysTotal Age
⏱️
26.0d in ScheduledLongest Stage
🔄
7 transitionsStatus Changes
⚠️
31.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
19 linesWork Details
🚩
4 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1Mar 17, 2026
Visit 2Mar 18, 2026
Visit 3Mar 19, 2026
Visit 4Mar 20, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay26.0 days stuck in "Scheduled"
⏱️
Total Delay31.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
5.2d / 1.0d SLA
Scheduled
26.0d / 2.0d SLA
Closed
4.9d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/3/2026 1935 CM ack msg; LM w/SG, KH; 2/4/2026 1750 CM LM w/Beth re NAR; 2125 KH avail; 2/5/26 1111 LM w/Beth re cnfm; 2/9/2026 1640 CM 2nd msg w/Beth; 1713 Beth cnfm; 1733 ack cnfm; LM w/KH; 2/11/2026 1854 CM 2nd msg w/KH; KH ack cnfm
📅
symplr
Mar 20, 2026 9:00am – 5:00pm
Work Order: WO-01349837
Location: Geisinger Community Medical Center Scranton
Address: 1800 Mulberry St, Scranton, PA 18510
Contact Name: Beth Connor
Contact Phone: 215-495-8768
Contact Email: beth.connor@philips.com
Use the link below to access your work order to Accept and Schedule your work.
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📅
symplr
Mar 19, 2026 9:00am – 5:00pm
Work Order: WO-01349837
Location: Geisinger Community Medical Center Scranton
Address: 1800 Mulberry St, Scranton, PA 18510
Contact Name: Beth Connor
Contact Phone: 215-495-8768
Contact Email: beth.connor@philips.com
Use the link below to access your work order to Accept and Schedule your work.
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📅
symplr
Mar 18, 2026 9:00am – 5:00pm
Work Order: WO-01349837
Location: Geisinger Community Medical Center Scranton
Address: 1800 Mulberry St, Scranton, PA 18510
Contact Name: Beth Connor
Contact Phone: 215-495-8768
Contact Email: beth.connor@philips.com
Use the link below to access your work order to Accept and Schedule your work.
htt
📅
symplr
Mar 17, 2026 9:00am – 5:00pm
Work Order: WO-01349837
Location: Geisinger Community Medical Center Scranton
Address: 1800 Mulberry St, Scranton, PA 18510
Contact Name: Beth Connor
Contact Phone: 215-495-8768
Contact Email: beth.connor@philips.com
Use the link below to access your work order to Accept and Schedule your work.
htt
Timeline
📋
▶
2
Work Order Created Feb 5, 11:07 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From:Ready for Scheduling, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Feb 11, 8:23 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician:Kailen Heath
🚨24.5 business days
⏱️
3x Labor Added Mar 18, 11:39 AM
Type:Labor, Expenses
Status:Open
Qty:8, 1
💵
▶
2
4x Expenses Added Mar 19, 8:14 AM
4x Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type:Expenses
Status:Open
Qty:1
💵
Expenses Added Mar 19, 8:37 AM
Type:Expenses
Status:Open
Qty:1
💵
▶
2
Expenses Added Mar 19, 8:43 AM
Expenses Added → Expenses Added
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
⏱️
Labor Added Mar 19, 8:58 AM
Type:Labor
Status:Open
Qty:8
💵
3x Expenses Added Mar 19, 12:38 PM
Type:Expenses
Status:Open
Qty:1
⏱️
Labor Added Mar 20, 8:23 AM
Type:Labor
Status:Open
Qty:8
🏁
Status: Closed by Kailen HeathMar 20, 6:23 PM
From:Scheduled
To:Closed
Duration in Previous:36d 21h
⏳2.7 business days
✔️
Status: Completed by Wayne RushMar 24, 2:37 PM
From:Closed, Completed
To:Completed, Closed
Duration in Previous:3d 20h, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Wayne RushMar 26, 3:04 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 0h
📨
Status: Invoice Pending by Timothy AmburgeyMar 27, 9:11 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:18h 7m
🧾
▶
2
Invoice Created Mar 27, 4:02 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:6h 50m
Bottlenecks
Ready for Scheduling
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Scheduled
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)