Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349842 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 UPMC Pinnacle Harrisburg — 111 S Front St, Harrisburg PA, 17101

Feb 5, 2026 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (215 biz days early)
Active: 1 biz days
Paused: 9 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Feb 5 → Feb 19, 2026
9 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 5, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 19 Ready for Release ⏸ Paused 9
Feb 19 → Feb 20 Scheduled ▶ Running 1 1
Dispatch 0.4d
Holding 9.6d (excluded)
Coordinators 1.4d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
9.6 days
Coordinators
1.4 days
Billing
1.4 days
Over SLA
Created: Feb 5, 2026 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
11.0 days Total Age
⏱️
9.6d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 19, 2026
Visit 2 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 9.6 days stuck in "Ready for Release"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
9.6d
Scheduled
1.4d / 2.0d SLA
Closed
3.6d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 SRobinson- Created follow up WO as requested. (WO-01353172)

2/06/2026 MHamersley - f/u work order created for device that needs repair, POC will reach out when repairs are complete


02/05/2026 SRobinson- Created follow up WO for the remaining. (Old WO-01244797) -Follow up notes - Need EWO for WO-14393385


-Previous notes -

01/28/2026 RFosbury, First device failed. Site did not want to continue until with other devices. Working to re-schedule after repair.

01/22/2026 RFosbury Dellinger, Andrew <Andrew.Dellinger@trimedx.com> replied saying Jan 26th and 27th are works for him. Dispatching to Mike S.

01/20/2026 RFosbury Heidi Baily replied that her team does not use Ventilators/ Called 717-782-3689 to speak to Andrew over the devices in question. Went straight to vm so i left a message.

01/20/2026 RFosbury added director Heidi Baily to email chain / bailyhl@upmc.edu to offer FSE onsite next week.

12/30/2025 YEspino Called 717-782-3689 to speak to Andrew over the devices in question. Went straight to vm so i left a message.


11/25/2025 YEspino Called 717-657-7102 to speak to Jane Weidner to verify the devices in question. not a good contact this number is for a daniel.


11/25/2025 YEspino Called 717-782-3689 to speak to Andrew to verify the devices in question. Went straight to vm so i left a message.


10/27/2025 RFosbury - sent FU to andrew.dellinger@trimedx.com and askinskl@upmc.edu


09/30/2025 MHamersley - recd automatic reply from Andrew, stating use new email address: andrew.dellinger@trimedx.com and that he is on medical leave for several weeks; sent email to co.worker: Kenneth Askins, askinskl@upmc.edu


09/30/2025 MHamersley - called 717-782-3689, call went to Andy's VM/LM; sent email: Andrew.Dellinger@trimedx.com dellingera@upmc.edu


Google is showing this Address 165 Lamont St New Cumberland, PA 17070 as being at Geo. W. Weaver & Son Inc Moving and storage company

🔧 Work Performed
fco
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 5, 11:21 AM
Work Order: WO-01349842
Type: FCO
Priority: PC
Status: Ready for Release by Mandy Newman Feb 5, 2:32 PM
From: Entered
To: Ready for Release
Duration in Previous: 3h 11m
🚨 10.0 business days
👷
3 Technician Assigned Feb 19, 3:35 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-19T05:00:00.000+0000, 2026-02-19T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 14d 1h
⏱️
2 3x Labor Added Feb 20, 11:52 AM
3x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 78.4
⏱️
2 Labor Added Feb 20, 2:05 PM
Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 22h 31m, 0m
4.0 business days
⏱️
Labor Added Feb 25, 9:22 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 25, 9:28 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 19h
2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
Feb 18, 7:00 PM
Created
Feb 5, 11:21 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03113741 Labor Open 1.5 $0.00 Feb 20, 11:52 AM
WL-03113742 Labor Open 1.5 $237.50 Feb 20, 11:52 AM
WL-03113743 Labor Open 1 $155.00 Feb 20, 11:52 AM
WL-03113744 Travel Open 78.4 $0.00 Feb 20, 11:54 AM
WL-03113745 Travel Open 78.4 $0.00 Feb 20, 11:54 AM
WL-03114052 Labor Open 1 $0.00 Feb 20, 2:05 PM
WL-03119114 Labor Open 0.016666666666667 $38.00 Feb 25, 9:22 AM

Details