Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349844 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Adventhealth Winter Gardens — 2000 Fowler Grove Blvd, Winter Garden FL, 34787

Feb 5, 2026 → Apr 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (175 biz days early)
Active: 8 biz days
Paused: 42 biz days
🕐 Clock stopped: Completed (Apr 18, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸42d
⏸ Clock Paused
Status: Ready for Release
Feb 5 → Apr 7, 2026
42 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 16, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 16 → Apr 18, 2026
1 business day (counted)
Running total: 8 of ? biz days used
Created: Feb 5, 2026 Completed: Apr 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Apr 7 Ready for Release ⏸ Paused 42
Apr 7 → Apr 7 Assigned ▶ Running 0 0
Apr 7 → Apr 16 Scheduled ▶ Running 7 7
Apr 16 → Apr 18 Tech On Site ▶ Running 1 8
Dispatch 0.4d
Holding 42.6d (excluded)
Coordinators 7.9d
Field Work 1.9d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
42.6 days
Coordinators
7.9 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
1.5 days
Over SLA
Created: Feb 5, 2026 Due: Dec 31, 2026 Completed: Apr 18, 2026 (257 days early)
📅
50.9 days Total Age
⏱️
42.6d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
10.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jared Heisler — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 16, 2026
Visit 2 Apr 17, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 42.6 days stuck in "Ready for Release"
⏱️
Total Delay 10.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
42.6d
Scheduled
7.9d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/07/2026 ALuman - dispatch to Jared Heisler to complete FCO. devices confirmed via email from Robert Gash. Scheduled for 4/16

03/05/2026 MHamersley - Planner, Ashley Luman, sent f/u email request to POC for inventory confirmaton; Robert.Gash@AdventHealth.com


02/06/2026 MHamersley - called 509-202-5627, spoke to Robert Gash, sending him email to research Vents that still need recall completed on them; email: Robert.Gash@AdventHealth.com


WO-14374442-V60 Ventilator 100253796

WO-14333756-Trilogy EV300 Ventilators 

H297597394E0B

H32899678DFBA


02/05/2026 SRobinson- Created follow up WO for the remaining. (Old wo-01244990) -Follow up notes - FCO81 implemented. Need EWO for WO-14333756


-Previous notes -

12/23/2025 ALuman - dispatch to Derick Velazquez to complete 3 devices confirmed at Advent Health Winter Garden via email from Robert Gash

12/16/2025 Cever per email from Gash, Robert <Robert.Gash@AdventHealth.com> on Dc 11th devices are confirmed with locations. just need onsite visit.

H2975954319E1 AH# 000000851458 – Millenia ED

H297597394E0B AH# 000000851457 – Winter Garden

H32899678DFBA AH# 000000914861 – Winter Garden

H29759506292C AH# 000000851461 – Winter Garden

H32899902772F AH# 000000914863 – Winter Garden

H2975971794C5 AH# 000000851459 – Winter Garden

H297595420868 AH# 000000851460 – Winter Garden

H293338547C63 AH# 000000914862 – Winter Garden

H293336919275 AH# 000000914860 – Winter Garden


12/15/2025 YEspino Called 407-470-6074 to follow up with Jeff over the previous email sent to verify the devices in question. Was able to speak to him and he advised he would give me a call back because he is currently in a meeting.


12/10/2025 YEspino Called 407-470-6074 to speak to Jeff Lovvorn to verify 4 EV300 Vents in question. Was able to speak to him and he asked for an email to be sent out to him so that he can look into the devices in question. Email: jeffrey.lovvorn@adventhealth.com & Robert.gash@adventhealth.com


12/10/2025 YEspino Called 407-968-9465 to follow up with Andrew over the previous email sent. Was able to speak to him and he advised that he covers winter park not winter garden. So he advised that i call Jeff Lovvorn @ 407-470-6074 to be better assisted.


11/12/2025 YEspino Called 407-968-9465 to follow up with Andrew over the previous email sent to verify the devices in question. Was unable to speak to him so i left a message.


11/03/2025 MHamersley - called 407-234-8677, call was answered and then disconnected; called 407-968-9465, spoke to Andrew, he said they don't have any Trilogy EV300 vents at Winter Park, sending him email and he will have his tech double check and then reply to email; andrew.spiewak@adventhealth.com 


10/13/2025 YEspino Called 407-608-9381 to speak to Andy to try and get a contact number for Jeffrey since he is not responding to our emails. Went straight to vm so i left a message.


10/06/2025 YEspino Called 407-608-9381 to follow up with Andy over the previous email sent. Was sent to vm so i left a message.


09/23/2025 ALuman - sent a follow up email to Jeffrey Lovvorn asking him if he can confirm the devices so we can schedule FSE onsite. He was unresponsive to previous to previous email attempt

08/21/2025 YEspino Called 407-608-9381 to follow up with Andy over the previous email . Was able to speak to Andy and he was able to confirm the devices but advised i needed to email to Jeffrey Lovvorn to be better assisted. 


08/15/2025 YEspino Called 407-608-9381 to speak to Andy over the devices in question. Was able to speak to Andy and he asked for me to send him a follow up email.


07/15/2025 ALuman - Sent an email to Ruben Hinote with serial number list to see if he can look network wide for the devices and help coordinate the correct POC for scheduling

07/03/2025 ALuman - sent follow up email to Andy Warren to confirm and schedule after no response to initial email

06/24/2025 MHamersley - called 407-608-9381, spoke to Andy Warren, POC, sent email: andy.warren@adventhealth.com


05/19/2025 YEspino Called 407-234-8677 to verify the 4 EV300 Vents in question. Was unable to speak to anybody or leave a message because the call was picked up and then dropped.


05/19/2025 YEspino Called 407-614-0500 to verify the 4 EV300 Vents in question. Asked to be transferred over to the respt dept, Was advised i needed to call the Lead @ 407-234-8677 to be better assisted.


05/19/2025 YEspino Called 407-614-0500 to verify the 4 EV300 Vents in question. Was transferred over to GE and the person on the other line stated i needed to call back the main number to be better assisted.


05/19/2025 YEspino Called 352-217-7306 to speak to Brianna Arellano verify the 4 EV300 Vents in question. Went straight to vm so i left a message.


05/15/2025 YEspino Called 407-614-0500 to verify the devices in question. Was unable to speak to anybody or leave a message because i was just on hold till the call was dropped.


04/29/2025 YEspino Called 407-614-0500 to verify the EV300 Vents in question. Asked to be transferred over to the biomed dept, Was left on hold till the call was dropped. will try back later.


04/24/2025 YEspino Called 407-614-0500 to verify the EV300 Vents. Asked to be transferred over to the Biomed dept, but was unable to speak to anybody because the line stated that nobody was avaliable to take my call.


04/15/2025 YEspino Called 352-217-7306 to speak to Brianna to verify the EV300 Vents in question. Was able to speak to her and she advised she now works for Philips. Did not have a good contact for the site.


04/15/2025 YEspino Called 407-614-0500 to verify the devices in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody because once transferred over the line goes quiet and then it drops.


03/31/2025 YEspino Called 352-217-7306 to speak to Brianna Arellano to verify the 4 EV300 Vents in question. Went straight to vm so i left a message.


03/31/2025 YEspino Called 407-303-5600 to speak to Andy Warren to verify the EV300 Vents in question. This number is for another site. (Advent health Orlando). Need to find a better contact.


03/31/2025 YEspino Called 407-614-0500 to verify the 4 EV300 Vents in question. Asked to be transferred over to the biomed dept, but was unable to speak to them or leave a message because the line stated that the call could not be completed at this time and the call is dropped.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 5, 11:26 AM
Work Order: WO-01349844
Type: FCO
Priority: PC
Status: Ready for Release by Mandy Newman Feb 5, 2:30 PM
From: Entered
To: Ready for Release
Duration in Previous: 3h 4m
🚨 43.0 business days
👷
3 Technician Assigned Apr 7, 12:41 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 60d 21h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-04-16T12:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Jared Heisler Apr 16, 12:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 0h
⏱️
3x Labor Added Apr 16, 9:13 PM
Type: Labor
Status: Open
Qty: 0.5, 2, 1.5
⏱️
3x Labor Added Apr 17, 9:08 PM
Type: Labor
Status: Open
Qty: 1, 2, 0.5
✔️
Status: Completed by Jared Heisler Apr 17, 10:00 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 9h, 0m
4.2 business days
⏱️
2 Labor Added Apr 23, 9:34 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 11h
📄
Status: Ready to Bill by Timothy Amburgey Apr 23, 4:15 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 38m
💰
Status: Invoiced by Josh Longway Apr 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Apr 16, 8:00 AM
Created
Feb 5, 11:26 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03189694 Labor Open 0.5 $0.00 Apr 16, 9:13 PM
WL-03189695 Labor Open 2 $237.50 Apr 16, 9:13 PM
WL-03189696 Labor Open 1.5 $155.00 Apr 16, 9:13 PM
WL-03191530 Labor Open 1 $0.00 Apr 17, 9:08 PM
WL-03191531 Labor Open 2 $237.50 Apr 17, 9:08 PM
WL-03191532 Labor Open 0.5 $155.00 Apr 17, 9:08 PM
WL-03197485 Labor Open 0.016666666666667 $76.00 Apr 23, 9:34 AM

Details