Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349847 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Temple University HospitalMember of Temple Univ Health Sys — 3401 N Broad St, Philadelphia PA, 19140

Feb 5, 2026 → Mar 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (188 biz days early)
Active: 6 biz days
Paused: 31 biz days
🕐 Clock stopped: Completed (Mar 31, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Feb 5 → Mar 23, 2026
31 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 23 → Mar 24, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Mar 24 → Mar 24, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 24 → Mar 24, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Mar 24 → Mar 24, 2026
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 24 → Mar 31, 2026
5 business days (counted)
Running total: 6 of ? biz days used
Created: Feb 5, 2026 Completed: Mar 31, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Mar 23 Ready for Release ⏸ Paused 31
Mar 23 → Mar 24 Scheduled ▶ Running 1 1
Mar 24 → Mar 24 Entered ▶ Running 0 1
Mar 24 → Mar 24 Scheduled ▶ Running 0 1
Mar 24 → Mar 24 Entered ▶ Running 0 1
Mar 24 → Mar 31 Scheduled ▶ Running 5 6
Dispatch 0.4d
Holding 31.6d (excluded)
Coordinators 7.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
31.6 days
Coordinators
7.5 days
Over SLA
Created: Feb 5, 2026 Due: Dec 31, 2026 Completed: Mar 31, 2026 (275 days early)
📅
37.9 days Total Age
⏱️
31.6d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 30, 2026
Visit 2 Mar 31, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 31.6 days stuck in "Ready for Release"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
31.6d
Scheduled
7.5d / 2.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/31/2026 SRobinson- Created follow up WO as requested. (WO-01362872)

03/24/2026 - ARuby - received call back from Margaret McGill 267-258-1841 confirmed rescheduling remediation for FSE Michael Steencken on Monday, March 30th - Tuesday, March 31st, 2026. sent F/U email to margaret.mcgill@tuhs,temple.edu


03/24/2026 - ARuby - called 267-258-1841 for Margaret. VM/LM.


03/23/2026 - ARuby - Called 267-258-1841 Spoke to Margaret McGill, confirmed devices. dispatching to FSE Jeffrey Coles for onsite visit Friday, March 27th, 2026 sent F/U email margaret.mcgill@tuhs,temple.edu advising date and time for FSE onsite visit. POC is Steeve Majeed @ 215-452-7739 steeve.majeed.tuhs.temple.edu


03/17/2026 - ARuby - Called Dave Feola POC, 267-625-1649 - VM/LM for F/U. Sent email to david.feola@tuhs.temple.edu - received call back from Dave Feola, advised me to contact his counterpart - Steve Majeed @ 215-452-7739 VM/LM, 

03/09/2026 SRobinson- Sent email to see how he would like to proceed with down device and to try and schedule the remaining.

03/04/2026 RArnold - only one device on this case needs repair. SN#H295881777E55. Case was canceled. There are other devices one this case that still need FCO 81 scheduled

02/06/2026 MHamersley - f/u work order created for device that needs repair, POC will reach out when repairs are complete


02/05/2026 SRobinson- Created follow up Wo for the remaining. (Old wO-01245052) -Follow up notes - Need EWO for WO-14214427


-Previous notes -

11/26/2025 RFosbury - Called and spoke with Dave Feola, explaining we need to reschedule. Pushing to Dec 29th and 30th. Sent FU email to David.Feola@tuhs.temple.edu 

11/24/2025 RFosbury. Dave Feola confirmed Dec 2nd and 3rd

11/21/2025 RFosbury devices confirmed. Emailed Dave Feola David.Feola@tuhs.temple.edu offering FSE onsite Dec 2nd and 3rd (Mike S)

11/19/2025 YEspino Called 215-707-3303 to speak to Steve to verify the devices in question. Was unable to speak to anybody in biomed so i left a message.


11/19/2025 YEspino Called 267-625-1649 to speak to Dave to verify the devices in question. Was unable to speak to him or leave a message.


10/14/2025 MHamersley - called 215-707-3303, call went to VM/LM; sent email: steve.majeed@tuhs.temple.edu


09/23/2025 MHamersley - called 267-625-1649, call went to Dave's VM/LM; sent email: david.feola@tuhs.temple.edu


07/08/2025 Rbailey - Called 267.259.5366 for Paul Samuel. NA Left VM for FU


07/08/2025 Rbailey - Called 267.838.0065 Spoke with Patricia Evans from PWO. She is not in In Patient anymore and told me to reach out to Paul Samuel the not Head of RT. 267.259.5366

🔧 Work Performed
FCO
🔍 Technician Findings
complete
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 5, 11:31 AM
Work Order: WO-01349847
Type: FCO
Priority: PC
Status: Ready for Release by Mandy Newman Feb 5, 2:32 PM
From: Entered
To: Ready for Release
Duration in Previous: 3h 0m
🚨 32.0 business days
📅
3 Dispatch Scheduled Mar 23, 5:06 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 46d 1h
👷
Technician Assigned by Autumn Ruby
Technician: Jeffrey Coles
🆕
4 Status: Entered Mar 24, 11:05 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: Rick Charles
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-03-30T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Entered
To: Scheduled
Duration in Previous: 2m
🆕
4 Status: Entered Mar 24, 4:14 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: a0h5A00000GzKATQA3, Michael Steencken
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-03-30T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Entered
To: Scheduled
Duration in Previous: 2m
⚠️ 6.0 business days
⏱️
6x Labor Added Mar 31, 11:53 AM
Type: Labor
Status: Open
Qty: 2
💵
6x Expenses Added Mar 31, 12:04 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 85.7
✔️
Status: Completed by Michael Steencken Mar 31, 5:18 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 1h, 0m
2.8 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 12:28 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 19h, 0m
2.0 business days
🧾
Invoice Created Apr 3, 6:42 PM
Invoice Number: SM-258150

Bottlenecks

Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
Mar 30, 8:00 AM
Created
Feb 5, 11:31 AM
Invoice #
SM-258150

Work Details (12)

Name Type Status Qty Amount Date
WL-03166763 Labor Open 2 $0.00 Mar 31, 11:53 AM
WL-03166764 Labor Open 2 $0.00 Mar 31, 11:53 AM
WL-03166765 Labor Open 2 $0.00 Mar 31, 11:53 AM
WL-03166766 Labor Open 2 $0.00 Mar 31, 11:53 AM
WL-03166767 Labor Open 2 $0.00 Mar 31, 11:53 AM
WL-03166768 Labor Open 2 $0.00 Mar 31, 11:53 AM
WL-03166776 Expenses Open 1 $0.00 Mar 31, 12:04 PM
WL-03166777 Expenses Open 1 $0.00 Mar 31, 12:04 PM
WL-03166778 Travel Open 85.7 $0.00 Mar 31, 12:04 PM
WL-03166779 Travel Open 85.7 $0.00 Mar 31, 12:04 PM
WL-03166780 Travel Open 85.7 $0.00 Mar 31, 12:04 PM
WL-03166781 Travel Open 85.7 $0.00 Mar 31, 12:04 PM

Details