Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349851 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Feb 5, 2026 → Apr 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (169 biz days early)
Active: 26 biz days
Paused: 30 biz days
🕐 Clock stopped: Completed (Apr 27, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Feb 5 → Mar 20, 2026
30 business days (not counted)
7d
▶ Clock Running
Status: Ready for Scheduling
Mar 20 → Mar 31, 2026
7 business days (counted)
Running total: 7 of ? biz days used
7d
▶ Clock Running
Status: On Hold
Mar 31 → Apr 9, 2026
7 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 9 → Apr 11, 2026
1 business day (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 11 → Apr 11, 2026
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Incomplete
Apr 11 → Apr 14, 2026
2 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 17, 2026
3 business days (counted)
Running total: 20 of ? biz days used
6d
▶ Clock Running
Status: Incomplete
Apr 17 → Apr 27, 2026
6 business days (counted)
Running total: 26 of ? biz days used
Created: Feb 5, 2026 Completed: Apr 27, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Mar 20 Ready for Release ⏸ Paused 30
Mar 20 → Mar 31 Ready for Scheduling ▶ Running 7 7
Mar 31 → Apr 9 On Hold ▶ Running 7 14
Apr 9 → Apr 11 Scheduled ▶ Running 1 15
Apr 11 → Apr 11 Tech On Site ▶ Running 0 15
Apr 11 → Apr 14 Incomplete ▶ Running 2 17
Apr 14 → Apr 17 Scheduled ▶ Running 3 20
Apr 17 → Apr 27 Incomplete ▶ Running 6 26
Dispatch 0.4d
Holding 38.6d (excluded)
Coordinators 13.7d
Incomplete 8.7d (excluded)
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
38.6 days
Coordinators
13.7 days
Over SLA
Incomplete (excluded from total)
8.7 days
Billing
1.4 days
Over SLA
Created: Feb 5, 2026 Due: Dec 31, 2026 Completed: Apr 27, 2026 (248 days early)
📅
56.9 days Total Age
⏱️
30.6d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
11.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 30.6 days stuck in "Ready for Release"
⏱️
Total Delay 11.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
30.6d
Ready for Scheduling
8.0d / 1.0d SLA
On Hold
8.0d
Scheduled
5.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Incomplete
8.7d
Closed
3.6d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/09/2026 mklose dispatch to Phil to ANR

04/07/2026 ALuman - per email from Isa Hasbun devices are not in their inventory, escalated to field for next steps

03/20/2026 MHamersley - recd email 03/19/2026 from Isa stating they cannot locate these devices, they are not in their inventory, she doesn't know where the devices are.


03/05/2026 ALuman - sent another email to Isa Hasbun isa.hasbun@adventhealth.com to confirm and schedule


02/10/2026 ALuman - sent email to Isa Hasbun isa.hasbun@adventhealth.com to locate 2 devices


02/05/2026 SRobinson- Created followup WO for the remaining. (Old wo-01327966) -Follow up notes - FCO81 Implementation - Device Unknown. Need EWO for WO-14272204


-Previous notes -

12/24/2025 EMartin dispatching to FSE per request

12/23/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01245075) -Follow up notes - FCO81 Follow-up. Need EWO for WO-14128782


-Previous notes -

11/26/2025 Cever adjusted to Derick per Fady will need to email poc to advise


10/13/2025 ALuman - dispatch to Jared Heisler to complete 10/20. Email sent to Isa Hasbun


10/13/2025 YEspino Called 407-303-4522 to speak to Isa to try and schedule the work for Monday 10/20. Was able to speak to Isa and he confirmed that 10/20 is a good date to go onsite. Will advise Ashley so that she can schedule it out.


09/09/2025 ALuman - the 2 devices on this case/WO are confirmed via email by Isa Hasbun to be at Advent Health Apopka. Working to schedule these devices


08/25/2025 YEspino Called 407-303-4522 to follow up with Isa to see if they have found the last 2 devices in question. Isa advised they are still unable to find the other 2 devices in question :(H33696423BEE7 & H35399951D131). we will service the other 2 found and then come back if the other 2 devices are found. He will be the Poc.


08/19/2025 YEspino Recieved an email from Isa advising that they have only found the last 2 serial number: (H33696423BEE7&


H35399951D131) and are currenlty looking for the other 2 in question. Will respond to just follow up with us when they have found the remaining serial numbers.


08/15/2025 YEspino Called 407-764-4379 to speak to the supervisor from celebration to verify the EV300 Vents in question. Was able to speak to Marylyn and she advised i could email her supervisor Isa to be better assisted. Email: isa.hasbun@adventhealth.com


08/15/2025 YEspino Called 407-609-7000 to verify the devices in question. Asked to be transferred over to the Respt dept. Was able to speak to a worker there who advised that all their ev300's were sent to the Celebration location. Asked if he had a contact i can speak to over there and he gave the supervisors # 407-764-4379 but no name was given.


08/08/2025 YEspino Sent Ruben Hinote a follow up email over the devices in question.


07/15/2025 ALuman - Sent an email to Ruben Hinote with serial number list to see if he can look network wide for the devices and help coordinate the correct POC for scheduling


07/09/2025 YEspino Called 407-921-7559 to speak to Patricia Kopatich to verify the 4 EV300 Vents in question. Was sent to vm so i left a message.


07/09/2025 YEspino Called 407-609-7000 to verify the devices in question. Asked to be transferred over to the Respt dept, but was unable to speak to anybody or leave a message.


06/25/2025 YEspino Called 800-692-6926 to try and speak to Ken over the previous email sent. was advised i couldn't speak to him so i will send him a follow up email.


06/09/2025 YEspino Called1-800-692-6926 to speak to GE to verify the devices in question. Was able to speak to Ken from GE, He was unable to find the serial numbers so he asked for an email so that he could look futher in to the serial numbers. Email :kenneth.gemida@gehealthcare.com 


06/09/2025 YEspino Called 407-303-4000 to verify the devices in question. Asked to be transferred over to the biomed and was able to speak to Andrew. He advised that all the biomed inquires go through GE so he advised i needed to call 1-800-692-6926 to be better assisted.


06/02/2025 YEspino Called 407-303-4000 to try and verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to a worker from GE . advised that she would take a message for me and then give it to the biomed dept so i can get a call back.


06/02/2025 YEspino Called 407-435-9156 to follow up with Daniel over the previous email sent. Was able to speak to Daniel and he advised that they may have been sent to Celebration. so i have to call over and see if they are located there.


05/28/2025 YEspino Called 407-435-9156 to speak to Daniel over the previous email sent to verify the devices in question. Was sent to vm so i left a message and will send a follow up email.


05/15/2025 YEspino Called 407-435-9156 to speak to Daniel over the previous email sent to verify the devices in question. Was unable to speak to him or leave a message.


05/07/2025 YEspino Called 407-435-9156 to follow up with Daniel over the previous email sent. Went straight to vm so i left a message.


04/28/2025 YEspino Called 407-435-9156 to speak to Daniel over the previous email sent to verify the devices in question. Was unable to speak to him so i left a message.


04/23/2025 YEspino Called 407-435-9156 to speak to Daniel over the previous email sent to verify the devices in question. Went straight to vm so i left a message.


04/15/2025 YEspino Called 407-435-9156 to follow up with Daniel over the previous email sent to verify the devices in question. Was unable to speak to him or leave a message because once i dialed the number all i heard was silence. Will try back later.


04/10/2025 YEspino Called 407-609-7000 to try and speak to Danny Ritchel to verify the devices in question. Asked to be transferred over to the RT manager since they dont have ext. Was able to speak to danny and advised i would send him an email to look into the devices in question. Email: daniel.ritchel@adventhealth.com Phone: 407-435-9156 


08/15/2025 YEspino Called 407-764-4379 to speak to the supervisor from celebration to verify the EV300 Vents in question. Was able to speak to Marylyn and she advised i could email her supervisor Isa to be better assisted. Email: isa.hasbun@adventhealth.com


04/10/2025 YEspino Called 407-921-7559 to speak to Patricia to verify the EV300 Vents in question. Was able to speak to Patricia and she advised she is retired and no longer works for this site. She advised the new manager is Danny Ritchel but has no contact info for him.


04/10/2025 YEspino Called 407-609-7000 to verify the EV300 Vents in question. Asked to be transferred over to the Respt dept, while waiting the call was just dropped.


03/27/2025 YEspino Called 407-921-7559 to speak to Patricia Kopatich to verify the EV300 Vents in question. Went straight to vm so i left a message.


03/27/2025 YEspino Called 407-609-7000 to verify the 4 EV300 Vents in question. Asked to be transferred over to the biomed dept,Was sent over to neil from GE and he would not assist me. 

🔧 Work Performed
FCO86600081- ANR
🔍 Technician Findings
FCO86600081- ANR
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 5, 11:36 AM
Work Order: WO-01349851
Type: FCO
Priority: PC
Status: Ready for Release by Mandy Newman Feb 5, 2:30 PM
From: Entered
To: Ready for Release
Duration in Previous: 2h 53m
🚨 31.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Mar 20, 11:27 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 42d 19h
⚠️ 8.0 business days
⏸️
Status: On Hold by Rebecca Arnold Mar 31, 11:13 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 10d 23h
⚠️ 8.0 business days
👷
3 Technician Assigned Apr 9, 9:11 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-09T13:15:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: On Hold
To: Scheduled
Duration in Previous: 8d 21h
2.0 business days
🔧
2 Status: Tech On Site Apr 11, 5:51 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 7, 0.5
⚠️
Status: Incomplete by Philmon Mehari Apr 11, 6:02 PM
From: Tech On Site
To: Incomplete
Duration in Previous: 11m
2.0 business days
📅
2 Dispatch Scheduled Apr 14, 2:47 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Megan Klose
From: Incomplete
To: Scheduled
Duration in Previous: 2d 20h
4.0 business days
⚠️
Status: Incomplete by Philmon Mehari Apr 17, 2:32 PM
From: Scheduled
To: Incomplete
Duration in Previous: 2d 23h
⚠️ 7.0 business days
✔️
Status: Completed by Philmon Mehari Apr 27, 3:12 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 10d 0h, 0m
4.0 business days
⏱️
2 Labor Added Apr 30, 9:41 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 4:27 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 43m
💰
Status: Invoiced by Josh Longway May 1, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 34m

Bottlenecks

Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Apr 17, 9:15 AM
Created
Feb 5, 11:36 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03182826 Labor Open 7 $475.00 Apr 11, 5:54 PM
WL-03182827 Labor Open 0.5 $310.00 Apr 11, 5:54 PM
WL-03208683 Labor Open 0.016666666666667 $76.00 Apr 30, 9:41 AM

Details