📍 UNIVERSITY OF ALABAMA BIRMINGHAM HOSPITAL — 521 19TH ST S, BIRMINGHAM AL, 35233
Feb 5, 2026 → Apr 6, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed (26 biz days late)
Active: 41 biz days
🕐 Clock stopped: Canceled (Apr 6, 2026)
8d
▶ Clock Running
Status: Created
Feb 5 → Feb 18, 2026
8 business days (counted)
Running total: 8 of ? biz days used
33d
▶ Clock Running
Status: On Hold
Feb 18 → Apr 6, 2026
33 business days (counted)
Running total: 41 of ? biz days used
Created: Feb 5, 2026Canceled: Apr 6, 2026
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 5 → Feb 18
Created
▶ Running
8
8
Feb 18 → Apr 6
On Hold
▶ Running
33
41
Dispatch8.9d
Holding33.2d (excluded)
✗ SLA Missed
Dispatch
8.9 days
Over SLA
Holding(excluded from total)
33.2 days
Created: Feb 5, 2026
Due: Feb 28, 2026
Completed: Apr 6, 2026 (36 days late)
📅
41.9 daysTotal Age
⏱️
33.2d in On HoldLongest Stage
🔄
2 transitionsStatus Changes
⚠️
8.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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At Risk - Monitor Closely
Canceled • 191 days old
🚨
Primary Delay33.2 days stuck in "On Hold"
⏱️
Total Delay8.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
8.9d / 0.5d SLA
On Hold
33.2d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/05/2026 SRobinson- Created follow up WO for the remaining. (Old WO-01326208) -Follow up notes - 02/03/2026 Sam Biddie – [Completed software upgrade only. Need an onsite follow up WO to return and replace batteries when they become available].
-Previous notes -
01/30/2026 Brod - called 2059308617 to speak to Ryland Ausbrook , he confirmed FSE onsite for 02/03 . following up in email to rausbrook@uabmc.edu
12/22/2025 EMartin sent email to Ryland Ausbrooks rausbrook@uabmc.edu for update on devices
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
Timeline
📋
Work Order Created Feb 5, 11:43 AM
Work Order:WO-01349855
Type:FCO
Priority:PC
⚠️9.0 business days
⏸️
Status: On Hold by Mandy NewmanFeb 18, 5:37 PM
From:Entered
To:On Hold
Duration in Previous:13d 5h
🚨33.7 business days
🚫
Status: Canceled by Mandy NewmanApr 6, 8:01 AM
From:On Hold
To:Canceled
Duration in Previous:46d 13h
Bottlenecks
Entered
Duration: 8.9 business days (threshold: 4.0 business hours)