📍 Henry Ford Jackson — 205 N. East Ave., Jackson MI, 49201
Feb 5, 2026 → Feb 13, 2026
✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (9 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 14, 2026
5 business days (counted)
Running total: 6 of ? biz days used
Created: Feb 5, 2026Completed: Feb 14, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 5 → Feb 5
Created
▶ Running
0
0
Feb 5 → Feb 5
Scheduled
▶ Running
0
0
Feb 5 → Feb 6
Ready for Scheduling
▶ Running
1
1
Feb 6 → Feb 14
Scheduled
▶ Running
5
6
Dispatch0.0d
Coordinators7.8d
Billing3.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.8 days
Over SLA
Billing
3.4 days
Over SLA
Created: Feb 5, 2026
Due: Dec 31, 2026
Completed: Feb 14, 2026 (320 days early)
📅
6.9 daysTotal Age
⏱️
5.9d in ScheduledLongest Stage
🔄
6 transitionsStatus Changes
⚠️
7.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 189 days old
🚨
Primary Delay5.9 days stuck in "Scheduled"
⏱️
Total Delay7.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Scheduled
5.9d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/5/26 1106 chg for JF, LM w/JF; 1233 JF okay ; 1343 LM w/Betty Jo re cnfm; 1929 Betty Jo cnfm; 2/6/26 1115 ack cnfm, LM w/JF; 1128 JF ack cnfm
📅
Vendormate
Feb 9, 2026 10:00am – 6:00pm
Work Order: WO-01349857
Location: Henry Ford Jackson
Address: 205 N. East Ave., Jackson, MI 49201
Contact Name: BettyJo Marsman
Contact Phone: 616-460-8382
Contact Email: betty.jo.marsman@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.sales
Timeline
📋
▶
2
Work Order Created Feb 5, 11:45 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From:Entered, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Feb 6, 11:46 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From:Ready for Scheduling
To:Scheduled
Duration in Previous:1d 0h
⚠️6.0 business days
⏱️
▶
2
4x Labor Added Feb 13, 8:57 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Janice Flores
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:7d 9h, 0m
⏳3.4 business days
📄
Status: Ready to Bill by Wayne RushFeb 19, 3:56 PM
From:Closed
To:Ready to Bill
Duration in Previous:5d 18h
📨
Status: Invoice Pending by Timothy AmburgeyFeb 20, 10:02 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:18h 5m
⏳2.0 business days
🧾
▶
2
Invoice Created Feb 23, 3:35 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:3d 5h
Bottlenecks
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)