Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349861 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 JEFFERSON METHODIST HOSPITAL — 2301 S BROAD ST, PHILADELPHIA PA, 19148

Feb 5, 2026 → Jul 1, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Feb 28, 2026

✗ SLA Missed (86 biz days late)

Active: 101 biz days

🕐 Clock stopped: Canceled (Jul 1, 2026)

8d

▶ Clock Running

Status: Created

Feb 5 → Feb 18, 2026

8 business days (counted)

Running total: 8 of ? biz days used

93d

▶ Clock Running

Status: On Hold

Feb 18 → Jul 1, 2026

93 business days (counted)

Running total: 101 of ? biz days used

Created: Feb 5, 2026 Canceled: Jul 1, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 5 → Feb 18	Created	▶ Running	8	8
Feb 18 → Jul 1	On Hold	▶ Running	93	101

Dispatch 8.9d

Holding 93.2d (excluded)

✗ SLA Missed

Dispatch
8.9 days
Over SLA

Holding (excluded from total)
93.2 days

Created: Feb 5, 2026 Due: Feb 28, 2026 Completed: Jul 1, 2026 (122 days late)

📅

101.9 days Total Age

⏱️

93.2d in On Hold Longest Stage

🔄

2 transitions Status Changes

⚠️

8.4d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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At Risk - Monitor Closely

Canceled • 191 days old

🚨

Primary Delay 93.2 days stuck in "On Hold"

⏱️

Total Delay 8.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

8.9d / 0.5d SLA

On Hold

93.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 SRobinson- Created follow up WO for the remaining. (Old wO-01282605) -Follow up notes - Michael Steencken “Completed software upgrade only. Need on-site follow-up WO to return and replace batteries when they become available”

-Previous notes - 
﻿01/19/2026 RFosbury Dr Steinberg called back. Ok to have Mike stop out tomorrow, send FU email to Dean.Steinberg@jefferson.edu.
01/19/2026 RFosbury called Dr Dean Steinberg 215-301-1609 LVM. DO not know email address. 
01/16/2026 RFosbury called Dr Dean Steinberg 215-301-1609 LVM. DO not know email address.
01/16/2026 RFosbury - called LVM for Michael Westerlund 6099225819
01/16/2026 RFosbury - call and LVM for Kevin Schreier (past POC) at (717) 926-5614 and send FU email to Kevin.Schreier@gehealthcare.com
01/13/2026 RFosbury called Reay at 267.438.9007, sent FU email 
01/09/2026 RFosbury called Reay at 267.438.9007. Confirmed email is actually Alfred.Reay@gehealthcare.com - sent FU to confirm fse onsite next week.
01/06/2026 RFosbury called Reay at 267.438.9007. Said to call back tommorow and sent him the serial numbers to Reay@gehealthcare.com
12/30/2025 RFosbury sent email to vmtmetrics@gehealthcare.com (alt email listed for Kevin in PSMX)
12/30/2025 RFosbury kevin.schrier@gehealthcare.com and kevin.schreier@med.ge.com bounced
12/29/2025 RFosbury sent FU to Kevin Schreier @kevin.schrier@gehealthcare.com
11/04/2025 RFosbury - Spoke with Al Reay 267.438.9007 and he said to contact Kevin Schrier @ kevin.schrier@gehealthcare.com for ULS. Senting FU email to kevin.schrier@gehealthcare.com
07/22/2025 Rbailey - Rcvd call from 215.520.7874 Juwon Park in the BioMed. He said that they do not handle ULS and that there are traveling imaging engineers that he believes handle these and that We could reach out to his Boss to see if we could get contact information for them. His boss is Al Reay (Ray) he can be reached at 267.438.9007

07/22/2025 Rbailey - Called 215.952.9000 Asked for BioMed. Xfer'd to BioMed. NA Left VM for FU

⚠️ Problem Description

                        FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.                    

📄 Description

                        GE Healthcare - Venue Go Ultrasound                    

📞 Call Description

                        FMI 78101                    

Timeline

📋

Work Order Created Feb 5, 11:48 AM

Work Order: WO-01349861

Type: FCO

Priority: PC

⚠️ 9.0 business days

⏸️

Status: On Hold by Mandy Newman Feb 18, 5:37 PM

From: Entered

To: On Hold

Duration in Previous: 13d 5h

🚨 93.7 business days

🚫

Status: Canceled by Mandy Newman Jul 1, 8:25 AM

From: On Hold

To: Canceled

Duration in Previous: 132d 13h

Bottlenecks

Entered

Duration: 8.9 business days (threshold: 4.0 business hours)

Exceeded by 8.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Canceled

Priority

PC

Type

FCO

Branch

N/A

Technician

Unassigned

Scheduled

N/A

Created

Feb 5, 11:48 AM

Invoice #

N/A