Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349867 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 5, 2026 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 26, 2026
✓ SLA Met (2 biz days early)
Active: 12 biz days
🕐 Clock stopped: Canceled (Feb 24, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Feb 5 → Feb 24, 2026
12 business days (counted)
Running total: 12 of ? biz days used
Created: Feb 5, 2026 Canceled: Feb 24, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 24 Assigned ▶ Running 12 12
Dispatch 0.3d
Coordinators 12.6d
✓ SLA Met
Dispatch
0.3 days
Coordinators
12.6 days
Over SLA
Created: Feb 5, 2026 Due: Feb 26, 2026 Completed: Feb 24, 2026 (2 days early)
📅
12.9 days Total Age
⏱️
12.6d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
12.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 190 days old
🚨
Primary Delay 12.6 days stuck in "Assigned"
⏱️
Total Delay 12.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Assigned
12.6d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
DUPLICATE OF 1349871
📄 Description
Exchange TS 800 Pump Module, 220V, 1PH

Timeline

📋
Work Order Created Feb 5, 12:03 PM
Work Order: WO-01349867
Type: Repair
Priority: PC
🔩
▶
3 Parts Added Feb 5, 2:11 PM
Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 2h 8m
🚨 13.0 business days
🚫
Status: Canceled by Tami Dawe Feb 24, 11:24 AM
From: Assigned
To: Canceled
Duration in Previous: 18d 21h

Bottlenecks

Assigned
Duration: 12.6 business days (threshold: 4.0 business hours)
Exceeded by 12.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 5, 12:03 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03093341 Parts Open 1 $0.00 Feb 5, 2:11 PM

Details