Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349875 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Feb 5, 2026 → Present

🔴 Behind

PC

SLA Clock

Per client agreement · Target: Dec 31, 2026

92 biz days remaining

Active: 132 biz days

30d

▶ Clock Running

Status: Created

Feb 5 → Mar 20, 2026

30 business days (counted)

Running total: 30 of ? biz days used

102d

▶ Clock Running

Status: Ready for Scheduling

Mar 20 → Aug 15, 2026

102 business days (counted)

Running total: 132 of ? biz days used

Created: Feb 5, 2026 Today

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 5 → Mar 20	Created	▶ Running	30	30
Mar 20 → Aug 15	Ready for Scheduling	▶ Running	102	132

Dispatch 30.8d

On Track

Dispatch
30.8 days
Over SLA

Created: Feb 5, 2026 Due: Dec 31, 2026 (138 days left)

📅

132.8 days Total Age

⏱️

30.8d in Entered Longest Stage

🔄

1 transitions Status Changes

⚠️

30.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention

Ready for Scheduling • 190 days old

🚨

Primary Delay 30.8 days stuck in "Entered"

⏱️

Total Delay 30.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

30.8d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

**DUPLICATE NOSECONE SN: (JC12600-5405-005411)**
02/05/2026 SRobinson- Created followup WO as requested. (Old WO-01321458) -Follow up notes - GCX Advent 5G nosecone Upgrade, pictures and checklist to be added

-No previous notes - 

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        Upgrade                    

Timeline

📋

Work Order Created Feb 5, 12:16 PM

Work Order: WO-01349875

Type: Upgrade

Priority: PC

🚨 31.0 business days

📅

Status: Ready for Scheduling by Shelby Robinson Mar 20, 10:25 AM

From: Entered

To: Ready for Scheduling

Duration in Previous: 42d 21h

Bottlenecks

Entered

Duration: 30.8 business days (threshold: 4.0 business hours)

Exceeded by 30.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Ready for Scheduling

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Unassigned

Scheduled

N/A

Created

Feb 5, 12:16 PM

Invoice #

N/A