Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349889 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Feb 5, 2026 → Jun 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (132 biz days early)
Active: 93 biz days
🕐 Clock stopped: Canceled (Jun 21, 2026)
30d
▶ Clock Running
Status: Created
Feb 5 → Mar 20, 2026
30 business days (counted)
Running total: 30 of ? biz days used
63d
▶ Clock Running
Status: Ready for Scheduling
Mar 20 → Jun 21, 2026
63 business days (counted)
Running total: 93 of ? biz days used
Created: Feb 5, 2026 Canceled: Jun 21, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Mar 20 Created ▶ Running 30 30
Mar 20 → Jun 21 Ready for Scheduling ▶ Running 63 93
Dispatch 30.8d
Coordinators 64.0d
✓ SLA Met
Dispatch
30.8 days
Over SLA
Coordinators
64.0 days
Over SLA
Created: Feb 5, 2026 Due: Dec 31, 2026 Completed: Jun 21, 2026 (193 days early)
📅
93.8 days Total Age
⏱️
64.0d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
93.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 190 days old
🚨
Primary Delay 64.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 93.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
30.8d / 0.5d SLA
Ready for Scheduling
64.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
6-21-2026- FMessak - this is a duplicate WO for the same cart.

**Duplcate nosecone SN JC12551-5405-005138. Same as WOs 1359966, 1339403, 1321803** PLEASE UPDATE NOSECONE SN ON THIS WO ONCE COMPLETED**


.02/05/2026 SRobinson- Created follow up WO as requested. (Old wO-01339403) -Follow up notes - GCX Advent 5G Nosecone Upgrade, need to add pictures and nosecone


-No Previous notes -

⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
Upgrade

Timeline

📋
Work Order Created Feb 5, 12:48 PM
Work Order: WO-01349889
Type: Upgrade
Priority: PC
🚨 31.0 business days
📅
Status: Ready for Scheduling by Shelby Robinson Mar 20, 10:26 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 42d 20h
🚨 64.0 business days
🚫
Status: Canceled by Fady Messak Jun 21, 12:14 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 93d 1h

Bottlenecks

Entered
Duration: 30.8 business days (threshold: 4.0 business hours)
Exceeded by 30.3 business days
Ready for Scheduling
Duration: 64.0 business days (threshold: 1.0 business days)
Exceeded by 63.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 5, 12:48 PM
Invoice #
N/A

Details