Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
30d
▶ Clock Running
Status: Created
Feb 5 → Mar 20, 2026
30 business days (counted)
Running total: 30 of ? biz days used
102d
▶ Clock Running
Status: Ready for Scheduling
Mar 20 → Aug 15, 2026
102 business days (counted)
Running total: 132 of ? biz days used
Created: Feb 5, 2026
Today
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 5 → Mar 20 |
Created |
▶ Running
|
30 |
30 |
| Mar 20 → Aug 15 |
Ready for Scheduling |
▶ Running
|
102 |
132 |
Dispatch
30.7 days
Over SLA
Created: Feb 5, 2026
Due: Dec 31, 2026 (138 days left)
⏱️
30.7d in Entered
Longest Stage
🔄
1 transitions
Status Changes
⚠️
30.2d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
30.7 days stuck in "Entered"
⏱️
Total Delay
30.2 business days over SLA thresholds
SLA vs Actual Time by Status
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
02/05/2026 SRobinson- Created follow up WO as requested. (Old wo-01340912) -Follow up notes - No SN for nosecone
-No previous notes -
⚠️
Problem Description
Travel milage 1/4-1/17
📞
Call Description
Upgrade
Timeline
📋
Work Order:
WO-01349895
Type:
Upgrade
Priority:
PC
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
42d 20h
Bottlenecks
Entered
Duration: 30.7 business days (threshold: 4.0 business hours)
Exceeded by 30.2 business days
ℹ️ Work Order Details
Status
Ready for Scheduling