Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349913 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Feb 5, 2026 → Feb 7, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 7)
✓ SLA Met (82d early)
Dispatch 0.0d
Coordinators 1.7d
Billing 2.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.7 days
Over SLA
Billing
2.4 days
Over SLA
Created: Feb 5, 2026 Due: Apr 30, 2026 Completed: Feb 7, 2026 (82 days early)
📅
1.7 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 5, 1:45 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Mandy Newman
Technician: a0h5A00000GbgwJQAR, Raymond Ebanks
👷
Status: Assigned by Mandy Newman
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 2.0 business days
⏱️
Labor Added Feb 7, 11:18 AM
Type: Labor
Status: Open
Qty: 0.75
✔️
▶
2 Status: Completed Feb 7, 11:50 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Raymond Ebanks
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 11, 4:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 39.8 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254032

Bottlenecks

Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Feb 5, 1:45 PM
Invoice #
SM-254032

Work Details (1)

Name Type Status Qty Amount Date
WL-03096556 Labor Open 0.75 $56.48 Feb 7, 11:18 AM

Details