Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349916 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 5, 2026 → Feb 10, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 12, 2026
🕐 Clock stopped: Completed (Feb 11)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 4.2d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.2 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Feb 5, 2026 Due: Feb 12, 2026 Completed: Feb 11, 2026 (1 days early)
📅
4.2 days Total Age
⏱️
4.1d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay 4.1 days stuck in "Assigned"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
4.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced the gas head springs on stretcher.
🔍 Technician Findings
Head of stretcher drifting.
⚠️ Problem Description
Head of stretcher drifting. Alston, Ray-Anthony
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 5, 1:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 5, 2:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23m
⏳ 4.0 business days
⏱️
▶
3 2x Labor Added Feb 10, 11:25 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 5d 9h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.3 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 16, 1:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 2h
📨
▶
2 Status: Invoice Pending Feb 16, 2:05 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 16, 9:03 AM
Invoice Number: SM-254049

Bottlenecks

Assigned
Duration: 4.1 business days (threshold: 4.0 business hours)
Exceeded by 3.6 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Feb 5, 1:52 PM
Invoice #
SM-254049

Work Details (2)

Name Type Status Qty Amount Date
WL-03100496 Labor Open 2 $0.00 Feb 10, 11:25 PM
WL-03100497 Parts Open 1 $0.00 Feb 10, 11:25 PM

Details