Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349918 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 5, 2026 → Mar 3, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 12, 2026
✗ SLA Missed (9 biz days late)
Active: 14 biz days
Paused: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Feb 5 → Feb 12, 2026
5 business days (counted)
Running total: 5 of 5 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Feb 12 → Feb 18, 2026
3 business days (not counted)
9d
▶ Clock Running
Status: Reschedule
Feb 18 → Mar 3, 2026
9 business days (counted)
Running total: 14 of 5 biz days used
Created: Feb 5, 2026 Completed: Mar 3, 2026
Business Days Used 14 / 5
0 5d budget +9d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0 / 5
Feb 5 → Feb 5 Ready for Scheduling ▶ Running 0 0 / 5
Feb 5 → Feb 12 Assigned ▶ Running 5 5 / 5
Feb 12 → Feb 18 Awaiting Parts ⏸ Paused 3 —
Feb 18 → Mar 3 Reschedule ▶ Running 9 14 / 5
Dispatch 0.0d
Material Management 4.0d
Coordinators 15.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
4.0 days
Over SLA
Coordinators
15.5 days
Over SLA
Billing
0.0 days
Created: Feb 5, 2026 Due: Feb 12, 2026 Completed: Mar 4, 2026 (19 days late)
📅
17.9 days Total Age
⏱️
9.9d in Reschedule Longest Stage
🔄
7 transitions Status Changes
⚠️
16.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 11, 2026
Visit 2 Mar 3, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 9.9 days stuck in "Reschedule"
⏱️
Total Delay 16.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
5.6d / 0.5d SLA
Awaiting Parts
4.0d / 3.0d SLA
Reschedule
9.9d / 2.0d SLA
Closed
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/11ms: PO sent 2/12ms: PO received - GE PO# 4010588758HTM
🔧 Work Performed
3/3ms: replaced brake assembly - cycle tested brake function multiple times - returned to service
🔍 Technician Findings
2/11ms: found pt rt brake pedal broken - PO required
⚠️ Problem Description
Broken brake pedal.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 5, 1:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 5, 2:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21m
⚠️ 5.0 business days
⏱️
Labor Added Feb 11, 6:30 PM
Type: Labor
Status: Open
Qty: 0.5
📦
▶
2 Parts Requested Feb 12, 11:18 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From: Assigned
To: Awaiting Parts
Duration in Previous: 6d 21h
⏳ 4.0 business days
🔩
▶
2 2x Parts Added Feb 18, 11:48 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 6d 0h
🚨 10.0 business days
⏱️
▶
2 3x Labor Added Mar 3, 4:51 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 13d 5h, 0m
⏳ 3.9 business days
📄
▶
2 Status: Ready to Bill Mar 6, 8:51 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 4.0 business days
🧾
Invoice Created Mar 11, 8:42 AM
Invoice Number: SM-255822

Bottlenecks

Assigned
Duration: 5.6 business days (threshold: 4.0 business hours)
Exceeded by 5.1 business days
Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 7.7 business hours
Reschedule
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📦
Parts Order 00090250
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Feb 5, 1:54 PM
Invoice #
SM-255822

Work Details (6)

Name Type Status Qty Amount Date
WL-03101825 Labor Open 0.5 $47.50 Feb 11, 6:30 PM
WL-03110245 Parts Open 1 $64.84 Feb 18, 11:48 AM
WL-03110246 Expenses Open 1 $0.00 Feb 18, 11:48 AM
WL-03128428 Labor Open 1.5 $142.50 Mar 3, 4:51 PM
WL-03128429 Labor Open 1.1666666666667 $0.00 Mar 3, 4:51 PM
WL-03128430 Travel Open 27 $0.00 Mar 3, 4:51 PM

Details