Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349928 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 5, 2026 → Feb 5, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 12, 2026
🕐 Clock stopped: Completed (Feb 6)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.6d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Billing
0.1 days
Created: Feb 5, 2026 Due: Feb 12, 2026 Completed: Feb 6, 2026 (6 days early)
📅
0.6 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
6 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 98 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Fowler motor on bed.
🔍 Technician Findings
Head of bed not working.
⚠️ Problem Description
Ray-Anthony Alston: Head of bed not working.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 5, 2:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 5, 4:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 32m
⏱️
▶
3 Labor Added Feb 5, 7:26 PM
Labor Added → Parts Added → Status: Completed
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2h 39m, 1m
📄
Status: Ready to Bill by Hannah Shaw Feb 6, 4:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 15m
📨
▶
2 Status: Invoice Pending Feb 6, 5:16 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 6, 8:13 PM
Invoice Number: SM-253393

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Feb 5, 2:17 PM
Invoice #
SM-253393

Work Details (2)

Name Type Status Qty Amount Date
WL-03094167 Labor Open 2.5 $0.00 Feb 5, 7:26 PM
WL-03094168 Parts Open 1 $0.00 Feb 5, 7:28 PM

Details