Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349929 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 5, 2026 → Mar 11, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 12, 2026
✗ SLA Missed (18 biz days late)
Active: 23 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
23d
▶ Clock Running
Status: Assigned
Feb 5 → Mar 11, 2026
23 business days (counted)
Running total: 23 of 5 biz days used
Created: Feb 5, 2026 Completed: Mar 11, 2026
Business Days Used 23 / 5
0 5d budget +18d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0 / 5
Feb 5 → Feb 5 Ready for Scheduling ▶ Running 0 0 / 5
Feb 5 → Mar 11 Assigned ▶ Running 23 23 / 5
Dispatch 0.0d
Coordinators 23.6d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
23.6 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Feb 5, 2026 Due: Feb 12, 2026 Completed: Mar 11, 2026 (26 days late)
📅
23.6 days Total Age
⏱️
23.3d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
24.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 23.3 days stuck in "Assigned"
⏱️
Total Delay 24.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
23.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Side Control Linkage.
🔍 Technician Findings
Stretcher has upside-down pedal.
⚠️ Problem Description
Ray-Anthony Alston: Stretcher has upside-down pedal.
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 5, 2:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 5, 4:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 32m
🚨 23.9 business days
⏱️
▶
3 4x Labor Added Mar 11, 7:53 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 34d 2h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 3.5 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 16, 11:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 15h
📨
▶
2 Status: Invoice Pending Mar 16, 12:01 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Mar 17, 8:00 AM
Invoice Number: SM-256606

Bottlenecks

Assigned
Duration: 23.3 business days (threshold: 4.0 business hours)
Exceeded by 22.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Feb 5, 2:17 PM
Invoice #
SM-256606

Work Details (4)

Name Type Status Qty Amount Date
WL-03140253 Labor Open 1 $0.00 Mar 11, 7:53 PM
WL-03140254 Labor Open 1.5 $0.00 Mar 11, 7:53 PM
WL-03140255 Travel Open 23.8 $0.00 Mar 11, 7:53 PM
WL-03140256 Parts Open 1 $0.00 Mar 11, 7:53 PM

Details