📍 Andalusia Regional Hospital — 849 South Three Notch Street, Andalusia AL, 36420
Feb 5, 2026 → Feb 20, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 12, 2026
✗ SLA Missed (5 biz days late)
Active: 10 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
9d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 21, 2026
9 business days (counted)
Running total: 10 of 5 biz days used
Created: Feb 5, 2026Completed: Feb 21, 2026
Business Days Used10 / 5
05d budget+5d over
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 5 → Feb 5
Created
▶ Running
0
0 / 5
Feb 5 → Feb 6
Ready for Scheduling
▶ Running
1
1 / 5
Feb 6 → Feb 21
Assigned
▶ Running
9
10 / 5
Dispatch0.0d
Coordinators11.2d
Billing1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.2 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 5, 2026
Due: Feb 12, 2026
Completed: Feb 21, 2026 (8 days late)
📅
10.2 daysTotal Age
⏱️
10.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
10.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay10.0 days stuck in "Assigned"
⏱️
Total Delay10.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
10.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/23 JJ: Bed in process for retirement
🔧Work Performed
bed will not be repaired due reasons below. bed will be removed from service and retired
🔍Technician Findings
brake linkage is missing completely on foot right side of bed. hospital does not want to invest on bed repair due to them getting new birthing beds to replace all the old ones. this bed is getting retired
⚠️Problem Description
Brake Steer foot pedal not staying engaged when setting brake.
📄Description
Bed, Birthing
Timeline
📋
▶
2
Work Order Created Feb 5, 5:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 6, 8:36 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:15h 14m
🚨10.0 business days
⏱️
▶
2
Labor Added Feb 20, 9:06 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:14d 12h, 0m
⏳1.4 business days
📄
Status: Ready to Bill by Jennifer JohnsonFeb 23, 7:22 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 22h
⏳1.6 business days
📨
▶
3
Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-254811
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)