Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349994 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 5, 2026 → Feb 6, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Tech Off Site (Feb 6)
✓ SLA Met (20d early)
Dispatch 0.0d
Coordinators 1.5d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.5 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Feb 5, 2026 Due: Feb 27, 2026 Completed: Feb 6, 2026 (21 days early)
📅
1.1 days Total Age
⏱️
4.6d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay 4.6 days stuck in "Closed"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet to ensure bed is ready for use
🔍 Technician Findings
found bed
⚠️ Problem Description
pm due
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 5, 6:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 6, 8:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14h 22m
🚗
▶
4 Status: Tech Off Site Feb 6, 11:22 AM
Status: Tech Off Site → Status: Completed → Labor Added → Status: Closed
✔️
Status: Completed by Carlos Robles
From: Tech Off Site
To: Completed
Duration in Previous: 2m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Carlos Robles
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.1 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 12, 12:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 13h
📨
Status: Invoice Pending by Hannah Shaw Feb 12, 2:01 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 35m, 0m
🧾
Invoice Created Feb 12, 9:00 AM
Invoice Number: SM-253668

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Closed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 5, 6:00 PM
Invoice #
SM-253668

Work Details (1)

Name Type Status Qty Amount Date
WL-03095149 Labor Open 1 $0.00 Feb 6, 11:25 AM

Details