Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349995 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Primary Childrens — 100 North Mario Capecchi Drive, Salt Lake City UT, 84113

Feb 5, 2026 → Feb 6, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Feb 6)
✓ SLA Met (20d early)
Coordinators 0.0d
Billing 2.3d
✓ SLA Met
Coordinators
0.0 days
Billing
2.3 days
Over SLA
Created: Feb 5, 2026 Due: Dec 31, 2026 Completed: Feb 6, 2026 (328 days early)
📅
1.0 days Total Age
⏱️
4.4d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay 4.4 days stuck in "Closed"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
0.0d / 2.0d SLA
Closed
5.4d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Credentialing

Timeline

📋
Work Order Created Feb 5, 6:46 PM
Work Order: WO-01349995
Type: CSOL Services
Priority: PSM
⏱️
▶
2 Labor Added Feb 5, 6:57 PM
Labor Added → Status: Closed
🏁
Status: Closed by Erin Jones
From: Scheduled
To: Closed
Duration in Previous: 12m
✔️
Status: Completed by Wayne Rush Feb 6, 4:00 PM
From: Closed, Completed
To: Completed, Closed
Duration in Previous: 21h 1m, 0m
⏳ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 12, 3:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 23h
📨
Status: Invoice Pending by Timothy Amburgey Feb 13, 9:17 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 40m
💰
▶
2 Status: Invoiced Feb 13, 4:34 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253964

Bottlenecks

Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Erin Jones
Scheduled
Feb 5, 1:00 PM
Created
Feb 5, 6:46 PM
Invoice #
SM-253964

Work Details (1)

Name Type Status Qty Amount Date
WL-03094123 Labor Open 2 $70.00 Feb 5, 6:57 PM

Details