Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349997 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wellspan Hospital — 112 N 7th St, Chambersburg PA, 17201

Feb 5, 2026 → Mar 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (5 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Mar 8, 2026)
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 2 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Feb 10 → Mar 8, 2026
17 business days (counted)
Running total: 19 of ? biz days used
Created: Feb 6, 2026 Completed: Mar 8, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Feb 6 Scheduled ▶ Running 0 0
Feb 6 → Feb 9 Ready for Scheduling ▶ Running 1 1
Feb 9 → Feb 9 Scheduled ▶ Running 0 1
Feb 9 → Feb 10 Ready for Scheduling ▶ Running 1 2
Feb 10 → Mar 8 Scheduled ▶ Running 17 19
Dispatch 0.0d
Coordinators 22.0d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Feb 6, 2026 Due: Dec 31, 2026 Completed: Mar 8, 2026 (298 days early)
📅
20.0 days Total Age
⏱️
18.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
21.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 2, 2026
Visit 2 Mar 3, 2026
Visit 3 Mar 4, 2026
Visit 4 Mar 5, 2026
Visit 5 Mar 6, 2026
Visit 6 Mar 7, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 18.0 days stuck in "Scheduled"
⏱️
Total Delay 21.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/5/2026 2052 CM ack msg; LM w/SC; 2108 SC avail; 2/6/26 1130 LM w/Jeanne re cnfm; 2/6/2026 1143 unclear from Jeanne; 1241 LM re: times needed; 1256 Jeanne says 0700-1500 T-F; 1300 LM w/Sean; 2/9/2026 1111 Jeanne cnfm; 1335 ack cnfm; LM w/SC; 1008 SC ack cnfm

Timeline

📋
3 Work Order Created Feb 5, 8:53 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
2.4 business days
📅
2 Dispatch Scheduled Feb 9, 11:07 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 3d 14h, 0m
👷
2 Technician Assigned Feb 10, 11:03 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 23h 56m
🚨 16.0 business days
🚗
2 Travel Added Mar 4, 11:46 AM
Travel Added → 12x Expenses Added
💵
12x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Mar 4, 11:52 AM
Type: Labor
Status: Open
Qty: 8.5
2.0 business days
⏱️
Labor Added Mar 5, 11:58 AM
Type: Labor
Status: Open
Qty: 8
2.0 business days
⏱️
Labor Added Mar 6, 5:14 PM
Type: Labor
Status: Open
Qty: 8
0.8 business days
💵
2 3x Expenses Added Mar 8, 4:54 AM
3x Expenses Added → Status: Completed
✔️
Status: Completed by Sean Critzman
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 25d 16h, 0m
1.0 business days
⏱️
2 Labor Added Mar 9, 8:45 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 10h
📨
Status: Invoice Pending by Timothy Amburgey Mar 13, 1:14 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 31m
💰
2 Status: Invoiced Mar 13, 4:48 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256485

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sean Critzman
Scheduled
Mar 3, 8:00 AM
Created
Feb 5, 8:53 PM
Invoice #
SM-256485

Work Details (23)

Name Type Status Qty Amount Date
WL-03129574 Travel Open 40 $28.80 Mar 4, 11:46 AM
WL-03129583 Expenses Open 1 $239.00 Mar 4, 11:49 AM
WL-03129584 Expenses Open 1 $22.19 Mar 4, 11:49 AM
WL-03129585 Expenses Open 1 $152.91 Mar 4, 11:49 AM
WL-03129586 Expenses Open 1 $152.90 Mar 4, 11:49 AM
WL-03129587 Expenses Open 1 $152.90 Mar 4, 11:49 AM
WL-03129588 Expenses Open 1 $152.90 Mar 4, 11:49 AM
WL-03129589 Expenses Open 1 $68.00 Mar 4, 11:49 AM
WL-03129590 Expenses Open 1 $68.00 Mar 4, 11:49 AM
WL-03129591 Expenses Open 1 $68.00 Mar 4, 11:49 AM
WL-03129592 Expenses Open 1 $68.00 Mar 4, 11:49 AM
WL-03129593 Expenses Open 1 $68.00 Mar 4, 11:49 AM
WL-03129582 Expenses Open 1 $561.54 Mar 4, 11:49 AM
WL-03129601 Labor Open 8.5 $340.00 Mar 4, 11:52 AM
WL-03129602 Labor Open 8 $830.00 Mar 4, 11:52 AM
WL-03129603 Labor Open 8 $830.00 Mar 4, 11:52 AM
WL-03131401 Labor Open 8 $830.00 Mar 5, 11:58 AM
WL-03134302 Labor Open 8 $830.00 Mar 6, 5:14 PM
WL-03135016 Expenses Open 1 $137.64 Mar 8, 4:54 AM
WL-03135017 Expenses Open 1 $68.00 Mar 8, 4:54 AM
WL-03135018 Expenses Open 1 $137.64 Mar 8, 4:54 AM
WL-03135565 Labor Open 3 $120.00 Mar 9, 8:45 AM
WL-03135566 Labor Open 1.5 $60.00 Mar 9, 8:46 AM

Details