Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349998 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wellspan Hospital — 112 N 7th St, Chambersburg PA, 17201

Feb 5, 2026 → Mar 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (10 biz days late)
Active: 25 biz days
🕐 Clock stopped: Invoiced (Mar 16, 2026)
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Feb 9 → Mar 16, 2026
24 business days (counted)
Running total: 25 of ? biz days used
Created: Feb 6, 2026 Invoiced: Mar 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Feb 6 Scheduled ▶ Running 0 0
Feb 6 → Feb 9 Ready for Scheduling ▶ Running 1 1
Feb 9 → Mar 16 Scheduled ▶ Running 24 25
Coordinators 26.1d
Billing 3.6d
✗ SLA Missed
Coordinators
26.1 days
Over SLA
Billing
3.6 days
Over SLA
Created: Feb 6, 2026 Due: Dec 31, 2026 Completed: Mar 16, 2026 (290 days early)
📅
26.0 days Total Age
⏱️
24.1d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
26.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 10, 2026
Visit 2 Mar 11, 2026
Visit 3 Mar 12, 2026
Visit 4 Mar 13, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 24.1 days stuck in "Scheduled"
⏱️
Total Delay 26.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
24.1d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/5/2026 2052 CM ack msg; 2/6/2026 1920 CM LM w/KH; 2/7/26 0847 KH avail; 2/9/26 1115 LM w/Jeanne re cnfm 1224 Jeanne cnfm; 1338 ack cnfm; LM w/KH; 1828 KH ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 5, 8:55 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.4 business days
👷
▶
2 Technician Assigned Feb 9, 6:30 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 21h
🚨 24.7 business days
⏱️
4x Labor Added Mar 16, 11:25 AM
Type: Labor
Status: Open
Qty: 8
💵
▶
2 5x Expenses Added Mar 16, 11:41 AM
5x Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 7x Expenses Added Mar 16, 11:48 AM
7x Expenses Added → Status: Closed
🏁
Status: Closed by Kailen Heath
From: Scheduled
To: Closed
Duration in Previous: 34d 16h
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 3h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:03 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 54m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 23, 4:34 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257114

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 24.1 business days (threshold: 2.0 business days)
Exceeded by 22.1 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kailen Heath
Scheduled
Mar 10, 8:00 AM
Created
Feb 5, 8:55 PM
Invoice #
SM-257114

Work Details (20)

Name Type Status Qty Amount Date
WL-03145354 Labor Open 8 $1,450.00 Mar 16, 11:25 AM
WL-03145355 Labor Open 8 $1,450.00 Mar 16, 11:26 AM
WL-03145356 Labor Open 8 $1,450.00 Mar 16, 11:26 AM
WL-03145357 Labor Open 8 $1,450.00 Mar 16, 11:26 AM
WL-03145371 Expenses Open 1 $24.92 Mar 16, 11:41 AM
WL-03145372 Expenses Open 1 $330.10 Mar 16, 11:41 AM
WL-03145373 Expenses Open 1 $198.74 Mar 16, 11:41 AM
WL-03145374 Expenses Open 1 $247.15 Mar 16, 11:41 AM
WL-03145375 Expenses Open 1 $32.85 Mar 16, 11:41 AM
WL-03145380 Expenses Open 1 $176.49 Mar 16, 11:44 AM
WL-03145381 Expenses Open 1 $176.49 Mar 16, 11:44 AM
WL-03145382 Expenses Open 1 $176.49 Mar 16, 11:44 AM
WL-03145383 Expenses Open 1 $143.19 Mar 16, 11:44 AM
WL-03145386 Expenses Open 1 $68.00 Mar 16, 11:48 AM
WL-03145387 Expenses Open 1 $68.00 Mar 16, 11:48 AM
WL-03145388 Expenses Open 1 $68.00 Mar 16, 11:48 AM
WL-03145389 Expenses Open 1 $68.00 Mar 16, 11:48 AM
WL-03145390 Expenses Open 1 $68.00 Mar 16, 11:48 AM
WL-03145391 Expenses Open 1 $68.00 Mar 16, 11:48 AM
WL-03145392 Expenses Open 1 $29.94 Mar 16, 11:48 AM

Details